Staff Engineer, Customer Support

The candidate provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of K&S equipment and systems. 
Day-to-Day activities include:
•    On site installation of equipment including new equipment, upgrades and also system relocation
•    Providing troubleshooting for both hardware and software. 
•    Providing responsive telephone and email support, ensuring customers' successful use of equipment
•    Developing buy-off receipts
•    Instructing and Training customers in the use of the equipment
•    Coaching of junior team members  
•    Finding and solving a highly complex of hardware and/or software problems
For this job, the candidate will need to have an Engineering degree/Technical Study and be familiar with the technical aspects of equipment with at least 8 years of relevant working experience. He/she should have strong K&S relevant machine knowledge and data analysis skills. He/she should also have strong problem solving and excellent communication skills.