Safer Gambling Team Leader

Come and join our journey!

At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about iGaming and creating safer gambling experience for customers, bold in your approach, and act with integrity, we’d love for you to join our team as a Safer Gambling Team Leader.

A taste of what you’ll do

As a Safer Gambling Team Leader, you'll play a pivotal role in leading our SG team, supporting their daily tasks, and ensuring compliance with all Safer Gambling-related matters across various markets.

Please note that this role operates on a shift-based schedule.

• Manage the team’s performance, identify individual development areas, providing constructive feedback  

• Lead and motivate team members and ensure an enjoyable working environment  

• Ensure SLAs are met, conduct team quality checks, and drive continuous performance improvement  

• Act as a go-to person for any practical queries or customer escalations  

• Actively participate in the recruitment of new team members  

• Reactively and proactively collect, monitor, and analyse player data, interpret trends and patterns  

• Safeguard vulnerable groups from gambling addiction and make direct contact with players when required   

• Assist department with day-to-day queries and complaints, including out of office hours in exceptional cases  

• Conduct and share daily reports deriving from the SG departments statistics, with management.  

• Manage player escalations from other departments   

• Keep up to date with regulations, policies & procedures, and best practices regarding safer gambling  

• Follow processes and procedures to make sure that available resources are used efficiently and suggest an improvement  

• Identify and suggest improvement areas where further trainings needed  

• Instil a culture of ethical Safer Gambling by continuously promoting awareness.

Who and what we are after? 

 

• Experience working in the field of Safer Gambling or in a similar role  

• Experience in reporting tasks such as teams KPIs, productivity and quality  

• Keen interest in regulatory and compliance knowledge   

• Flexibility and ability to adapt to changing priorities with a positive mindset.  

• Excellent organisational and time management skills with the ability to prioritise workload and meet deadlines  

• Analytical thinker with excellent attention to detail  

• Self-motivated and act as a leading example   

• Ability to lead others in a humble way and have experience coaching and developing people  

• Experience with communicating effectively with cross departments and top management is a plus 

Employee benefits

• Private health insurance – because your wellbeing matters
• Wellness allowance – up to €300 per year
• Fresh and healthy breakfast & lunch prepared daily in our penthouse kitchen
• Birthday leave – celebrate your day your way
• Company and team-building events – and yes, they’re legendary
• Relocation package to Malta (if applicable)
  
• Many onsite activities - weekly yoga class, occasional massage sessions, happy hours each month etc.
• And much more – come see for yourself

Our Recruitment Process

• Initial screening
• TA Interview
• Final interviews and assessment

Meet the criteria? Apply today and become part of the Immense Group journey.

Please take the time to read our Candidate Privacy Policy – Immense before submitting your application.