Remote Vacation Specialist, Winter 26-27

At Mammoth Mountain, you will live the dream!

Work and play in the majestic mountains with a free season pass that opens the doors to adventure at all Alterra Resorts.  Your whole family can share this excitement with free skiing for dependents and a range of valuable discounts. It is more than a job; it is an opportunity to embrace the beauty of Mammoth Lakes, California. 

Benefits and perks of your adventure here:

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Free skiing at all Alterra Resorts
• Ski/snowboarding lessons discounts
• Equipment Rental discount
• Friends and Family vouchers
• Retail & Food discount
• 401k with company match

*Offers of employment may be contingent upon successful completion of a background check

Hourly Pay Rate: $21.58

A little about this position:

• Work At Home Vacation Specialists are the voice of Mammoth Resorts — they excel at helping guests plan unforgettable mountain vacations through inbound phone calls, emails, and web chats.
• Specialists will identify the guests’ needs, offer products, communicate policies, and provide assistance with changes, cancellations, taking payments and any other service-based needs.
• A typical week is four, 10-hour days with 3 days off.
• The start dates for this position are August 9th or September 27th. Both include one week of paid in-person training in Mammoth Lakes, CA, followed by paid remote training from home.
• Bilingual applicants are eligible for additional compensation.

Work At Home candidates must meet the following requirements:

• Must work from your permanent California residence. This is not a “work from anywhere” position (applicants outside California will not be considered).
• Have a designated workspace that is separate, secure, and quiet.
• Have designated internet with a minimum speed of 400mpbs.
• Connect to the internet/modem via Ethernet
• Previous remote experience preferred.

Job Requirements:

• High school graduation or equivalency is required. Previous call center experience preferred.
• Proficiency in data entry, Microsoft Office, advanced computer navigation using multiple programs at one time.
• Ideal candidate will be driven by customer service demonstrating active listening and offering meaningful solutions in a fast paced and dynamic guest service environment.
• Proven record of making logical decisions, problem solving, resourcefulness, multitasking and expediency.
• A passion for skiing or snowboarding and familiarity with mountain resort culture is a plus.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Mammoth Mountain is an equal opportunity employer.