Maintenance Supervisor

Company Overview

Merola Tile Distributors of America is a national leader in the tile distribution industry—importing, curating, and delivering exceptional, emotionally inspiring tiles from around the world. With a deep commitment to quality, craftsmanship, and style, Merola serves the diverse flooring and surface needs of customers across the U.S. and Canada.

What began as a family dream has grown into a vibrant, globally connected enterprise. Today, Merola proudly serves over 20,000 customers, partners with 650 distributors, and employs more than 130 dedicated team members who distribute an extensive range of products through independently owned tile showrooms and major e-commerce retailers. Through its three trusted brands—Merola Tile, SomerTile, and Pan American Ceramics—the company continues to bring inspired design directly into homes, offering a wide array of styles, textures, and patterns that redefine modern spaces.

At every level, Merola values its people. Collaboration, creativity, and innovation drive the company’s culture, where curiosity is encouraged, ideas are celebrated, and courtesy defines every interaction.

Summary

Join Merola Tile — a leader in the ceramic tile industry — as we seek a hands-on responsible for the day-to-day execution of maintenance and facility operations across the organization. This position leads from the floor by supervising maintenance technicians, coordinating repairs, ensuring equipment reliability, maintaining safe and efficient facilities, and driving preventive maintenance excellence.We’re looking for a proactive leader who isn’t afraid to roll up their sleeves, create clarity from complexity, and build streamlined systems that empower their team to succeed. If you have a passion for lean manufacturing, process optimization, and team development, this is your opportunity to make a lasting impact in a fast-growing, innovative organization.

Essential Duties

Team Leadership

• Lead, coach, onboard, train, and develop the Facilities and Maintenance team through daily direction, mentoring, and performance feedback.
• Assign, prioritize, and coordinate daily maintenance activities to ensure timely completion of work orders and preventive maintenance schedules.
• Conduct daily team huddles to communicate priorities, safety expectations, and operational updates.
• Foster a culture of accountability, teamwork, engagement, and continuous improvement.

Maintenance Operations

• Perform and oversee preventive, predictive, and corrective maintenance activities.
• Troubleshoot and resolve mechanical, electrical, plumbing, HVAC, and general building system issues.
• Respond to equipment failures and facility emergencies by coordinating repairs to minimize operational downtime.
• Conduct root cause analysis on recurring equipment failures and implement corrective actions.
• Maintain maintenance tools, equipment, spare parts, and inventories to support efficient operations.

Facilities Operations

• Ensure all assigned facilities remain safe, clean, functional, and operational by coordinating daily maintenance and repair activities.
• Support facility improvement projects and recommend opportunities to improve equipment reliability and operational efficiency.
• Manage facility opening and closing procedures to ensure building security and operational readiness.
• Apply sound technical judgment to identify, assess, and resolve facility and equipment issues.

Vendor & Contractor Coordination

• Coordinate vendors, contractors, OEMs, and service providers to ensure work is completed safely, on time, within company standards, and with appropriate technical support.
• Monitor contractor performance and communicate service issues or improvement opportunities to the Director of Operations.

Safety & Compliance

• Promote and enforce OSHA regulations, company safety policies, and contractor safety compliance.
• Support Lockout/Tagout (LOTO), preventive inspections, incident investigations, corrective actions, and emergency preparedness activities.

Planning & Administration

• Manage maintenance work orders using the company's Computerized Maintenance Management System (CMMS).
• Monitor preventive maintenance schedules, equipment performance, KPIs, downtime, and work orders while generating reports to support continuous improvement and data-driven decision-making.
• Maintain maintenance records, equipment documentation, and inventory accuracy.
• Support the Director of Operations with maintenance planning, capital project recommendations, and departmental initiatives.

Other duties

· Partner with Operations and other departments to ensure facility activities support business objectives.

· Support leadership with project updates, operational reporting, process improvements, and recommendations based on industry’s best practices and emerging maintenance technologies.

Competencies

· Project Management--Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

· Delegation--Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

· Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

· Quality Management--Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

People Management--Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.

Requirements

• High School Diploma or GED.
• Minimum 5 years of maintenance or facilities experience in manufacturing, warehouse, distribution, or industrial environment.
• Minimum 2 years of supervisory or team leadership experience.
• Strong troubleshooting skills involving mechanical, electrical, plumbing, HVAC, and facility systems.
• Experience executing preventive and predictive maintenance programs.
• Ability to interpret technical manuals, equipment documentation, and maintenance procedures.
• Strong organizational, communication, and problem-solving skills.
• Proficiency with Microsoft Office applications.

Preferred

• Technical degree, trade certification, or equivalent vocational training.
• Experience utilizing a Computerized Maintenance Management System (CMMS).
• OSHA 30 Certification.
• Forklift and/or aerial lift certification.
• Experience supporting multiple facilities.

Physical Demands

Regularly performs physical tasks in a warehouse and manufacturing environment including standing, walking, bending, climbing, reaching, lifting, and moving materials up to 50 pounds. May occasionally work at heights, operate maintenance equipment, or use approved mechanical lifting devices. Reasonable accommodation may be made for qualified individuals with disabilities.

Work Environment

Work is performed primarily in warehouse and manufacturing environments with exposure to varying temperatures, dust, noise, odors, chemicals, and powered industrial equipment. Appropriate PPE is required based on work activities.

Additional Notes

• Must be authorized to work in the United States.

COMPANY CORE VALUES

Merola Tile Fundamentals

We stay true to our mission statement “Improving Homes. Improving Lives.” With our product we improve homes, but it is with our collective effort that we improve lives. Our Fundamentals describe the values, behaviors, principles, and practices that are the foundation of our unique workplace. It explains how we relate to each other, our clients, and even our suppliers. It’s who we are, and it’s what drives our extraordinary success. It’s our commitment to each other to improve our lives.

Merola Fundamentals | Merola Tile

Benefits:

• Medical, Vision, and Dental Insurance
• 9 Annual Paid Holidays (including New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)
• Paid Time Off — earned and accrued from your first day with the company
• 401(k) Plan with company match (eligibility after 1 month)
• Employer-Paid Life Insurance
• Performance Reviews after 90 days and annually
• Quarterly Company Goals — opportunity to earn up to 4 weeks of additional bonus pay annually
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• Employee Discount on tile after 6 months
• Fresh Fruit, Coffee, Hot Chocolate, and Tea provided daily
• Weekly Company Lunches
• Company Culture Events — BBQs, Ugly Sweater Day, T-shirt making, Halloween contests, and more
• Fun, Friendly, Family-Like Environment