Title Description- This title is the management level for Family Services occupational group. Employees are responsible for managing the operations of a major social services program. Work includes developing and implementing operating policies and procedures within the framework of departmental/divisional goals and objectives. Employees are responsible for overseeing program implementation and for directing the resolution of service delivery problems. Employees plan, organize and manage the work of direct services programs and supervise Family Services Supervisors and other assigned staff. Employees identify issues and concerns and provide leadership in the development of strategies to enhance and improve the quality and array of agency programs and services.

General Work Tasks (Illustrative Only) –

Manages and directs the activities and functions of a multifaceted social services program;
Monitors service delivery and implements organizational changes necessary to achieve goals and objectives;
Develops and/or revises operating plans and procedures in accordance with overall departmental/divisional goals and objectives;
Oversees the implementation of same;
Ensures policies and procedures provide for effective delivery of services;
Plans, assigns, reviews and evaluates the work of supervisory staff responsible for effective delivery of services;
Participates as a member of senior management staff in examining county and statewide needs and issues;
Works closely with other managers in the development,
Implementation and monitoring of new and/or revised service programs or delivery methods; and
Works with other state, community or private social service providers to ensure quality service.

Knowledge, Skills, and Abilities:

Knowledge- Considerable knowledge of: the principles and practices of social service administration; social work/case management theory and practices; managerial principals and practices; other county, state and community services and resources available; client population; as well as the knowledge required of Family Services Supervisors.

Skills- Skill in operating a personal computer and the associated software and the operation of a motor vehicle.

Abilities- Demonstrated ability to: solve problems, particularly in the area of social services delivery; manage a multifaceted social services program and ensure quality service delivery; and communicate effectively both orally and in writing; as well as the abilities required of Family Services Supervisors.

Education and Experience- Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in assigned program area/human services programs. Completion of required training. Work experience in developing/implementing/monitoring/managing case plans and overseeing caseload management. Experience managing and supervising professional involved in social services programs. Any combination of training and experience which provides the required knowledge, skills and abilities. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.

VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide. We proudly serve alongside nearly 13,000 state and local human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizen have access to best services and benefits available to them.

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Family Services Manager