Manager, Case Management

Mgr Case Mgmt

Job Code: MG1321

ABOUT US

We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health, part of the world-class UVA Health academic health system, we are committed to caring for the whole person by building meaningful connections with our patients in the local setting of UVA Health’s community hospitals, outpatient locations, and provider offices. By combining our team’s talent and expertise, the breadth of capabilities across the entire UVA Health system, and our dedication to community wellness, we are bringing expert care close to home. As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people’s lives every day.

JOB TYPE

Classification: Exempt

Supervises Positions:

JOB SUMMARY

QUALIFICATIONS

Education:

Bachelor's Degree in Nursing or Bachelor's Degree in Social Work accredited by the Council on Social Work Education or Bachelor's Degree in related healthcare field.

Experience:

Three year’s experience in Case Management or related experience. Leadership experience.Refer to the Life Support Training Policy for additional details.

Licensure:

Current RN licensure in appropriate state. Certification in Case Mgmt. or related field.

Additional Skills/Requirements Required:

Strong quantitative and qualitative reasoning, problem-solving, analytic and critical thinking skills. Excellent written and verbal communication skills including the ability to write clearly and accurately in non-technical terms about complex policy. Ability to consult on matters related to policy in an effective manner. Demonstrated career progression with increasing roles of responsibility. Commitment to working in a team environment with an emphasis on collaboration. Ability to demonstrate initiative, ownership and accountability of mid-size projects. Ability to function effectively in an environment with multiple and fluctuating priorities; successfully manage multiple high priority projects simultaneously. Advanced Microsoft Office skills to include PowerPoint, Excel, and Word.

Additional Skills/Requirements Preferred:

N/A

Competencies:

• Leadership: Provides consistent and fair supervision to staff.
  • Assures staff meets competency requirements.
  • Coaches staff in developing plan to achieve professional and personal goals.
  • Seeks input of staff in decision making and facilitates decision making within the department.
  • Makes decisions based on an understanding of variation and makes decisions in a timely manner.
  • Utilizes appropriate decision making strategy: command, consultative, or consensus.
  • Acts with honesty and integrity with employees and customers, showing and speaking with respect for the rights of others, human dignity, and local culture and UVA Health Northern VA Culpeper’s mission, vision, and values.
  • Delegate’s management of processes to staff.
  • Demonstrates leadership skills including problem solving, delegation, and time management/organization.
  • Creates an environment for change/transition and empowering staff.
  • Acts as a facilitator of discharge planning process improvement projects and actively participates in length of stay and throughput process improvement projects.
  • Responsible to ensure that all staff has valid licensure, other credentials or certifications.
  • Develops and implements plan for self-development in collaboration with the Leaders.
  • Education and training will occur initially during orientation and will be validated per organizational policy.
  • Facilitates length of stay/outlier case review discussions.
• Interpersonal Effectiveness and Communication: Creates an environment that supports and respects diversity.
  • Creates an environment where all employees feel safe, included, and free to contribute to the success of the department goals and organizational goals.
  • Models behavior and language that is inclusive and respectful of diverse cultures.
  • Establishes an environment where it is acceptable to discuss differences and issues of diversity.
  • Actively communicates with and involves others through regular dialogue with staff/peers.
  • Provides progress updates to staff in a timely manner.
  • Utilizes communication methods to deliver information that improves quality of personal and organizational decisions.
  • Ensures timely and consistent communication of all informative/routine messages.
• Business Acumen: Maintains organizational policy and procedure, including rules of conduct.
  • Provides project/process consultation to staff.
  • Is innovative and thinks out of the box.
  • Shows imagination through creative solutions.
  • Displays interest and willingness to try new things; takes risks.
  • Monitors operations measures on a monthly basis.
  • Develops, collaborates, and coordinates programs for the defined population.
  • Participates in marketing/community activities related to departmental goals/objectives.
  • Grows and develops initiatives targeted at discharge planning.
  • Coordinates with facility leaders and service line leaders to ensure continuity of care throughout the continuum.
  • Markets new programs and initiatives both internally and externally (community physicians and service providers).
• Customer Service: Holds staff accountable for customer service standards and ensures service recovery when needed.
  • Ensures staff responds to customers in a timely manner.
  • Monitors customer satisfaction scores and makes changes for improvement.
  • Works with physicians and all members of the Interdisciplinary team (when applicable) to develop or improve processes around the care of their patients.
  • Serves as a patient advocate.
  • Enhances a collaborative relationship to maximize the patient’s and family’s ability to make informed decisions.
• Human Resources and Organization Development: Provides ongoing and annual feedback to staff on performance consistent with organizational policies and procedures, including performance improvement plans.
  • Coaches staff in developing plan to achieve personal career goals.
  • Provides for education and training of staff.
  • Builds teams and partnerships.
  • Follows the process for open job posting and allows employees equal access to opportunities to develop themselves.
  • Monitors, evaluates and coordinates workload trends and manages resources to meet unit needs.
  • Coordinates planning for human resource needs based on productivity and workload.
  • Continually seeks to implement activities that reduce staff turnover rate.
• Financial Management: Manages positions within the department to achieve quality and productivity, and meet budget.
  • Provides input into the annual operations and capital budgets.
  • Manages the department budget (measures, monitors, and balances human and material resources).
  • Provides input and collaboration for strategic planning for system/facility and community.
• Analysis: Analyzes processes and creates deliverables to provide information and recommendations for improvements.
  • Breaks down problems and issues into sub-components and assesses the costs, benefits, and risks of various options.
  • Is able to select and recommend the best solution based on a thorough examination of all considerations.
  • Is able to explain and justify actions in a systematic and logical fashion.
• Communication: Shares and receives information using clear oral, written, and interpersonal communication skills.
  • Demonstrates effective written and oral communication skills.
  • Actively listens, provides constructive feedback, and demonstrates respect for differing views.
  • Tailors communications to diverse audiences.

The incumbent may be asked to perform additional duties as assigned.

PHYSICAL DEMANDS

Physical Demand Code:

Medium to Heavy Physical Demand: The job requires constant standing, frequently walking, and bending/stooping. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health.

OTHER

• May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes

• On call responsibilities as directed: No

• Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes

The base compensation range for this role is $40.36 - $66.84 hourly.
 

Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.  Please note that the pay range does not include any applicable incentive compensation programs such as shift differentials, clinical ladders, and other incentives that may be available for those in eligible positions.