Rollback

About the Role:

The Rollback position within the Rental and Leasing Services industry is a critical role focused on the safe and efficient operation of rollback trucks to transport rental equipment and vehicles. The primary objective is to ensure timely pick-up and delivery of rental assets while maintaining the highest standards of safety and customer service. This role requires coordination with dispatchers, customers, and maintenance teams to facilitate smooth logistics and equipment handling. The Rollback operator plays a key part in minimizing downtime for rental equipment by ensuring prompt and careful transportation. Ultimately, this position supports the overall operational efficiency and customer satisfaction of the rental service company.

Minimum Qualifications:

• Valid commercial driver’s license (CDL) with appropriate endorsements as required by local regulations.
• Proven experience operating rollback or flatbed trucks in a commercial setting.
• Strong knowledge of vehicle and equipment loading and securing techniques.
• Ability to pass a background check and drug screening.
• Basic mechanical aptitude to perform pre-trip and post-trip vehicle inspections.

Preferred Qualifications:

• Experience working in the rental and leasing services industry or related fields.
• Familiarity with GPS and routing software to optimize delivery schedules.
• Additional certifications in vehicle safety or transportation logistics.
• Strong customer service experience in a transportation or equipment rental environment.
• Ability to operate additional types of heavy equipment or trucks.

Responsibilities:

• Operate rollback trucks to load, transport, and unload rental equipment and vehicles safely and efficiently.
• Inspect vehicles and equipment before and after transport to ensure proper condition and report any damages or issues.
• Coordinate with dispatch and customers to schedule pick-ups and deliveries in a timely manner.
• Maintain accurate records of transported equipment, mileage, and delivery times.
• Perform routine maintenance checks on rollback trucks and report any mechanical problems to the maintenance team.
• Adhere strictly to all safety regulations, traffic laws, and company policies during all transportation activities.
• Provide excellent customer service by communicating professionally and addressing customer concerns during pick-up and delivery.

Skills:

The required skills for this role include proficient operation of rollback trucks, which involves precise maneuvering and secure loading/unloading of equipment to prevent damage. Candidates will use their knowledge of safety regulations and vehicle inspection procedures daily to ensure compliance and operational safety. Communication skills are essential for coordinating with dispatchers and customers, ensuring clear and professional interactions. Preferred skills such as familiarity with GPS and routing software enhance efficiency by optimizing delivery routes and schedules. Additionally, customer service skills help in building positive relationships with clients, contributing to overall customer satisfaction and repeat business.