At Mobius Mobility, we’re not just building technology— we’re redefining freedom. Our mission is to empower individuals with mobility challenges to live life on their own terms. We do this through the ibot® Personal Mobility Device, a marvel of engineering that climbs stairs, navigates rough terrain, and elevates users to eye-level— all with grace and independence.

We are seeking a Customer Experience Specialist to serve as a trusted guide for our customers throughout their journey with Mobius Mobility. From initial outreach through training and ongoing support, this role ensures every interaction is responsive, respectful, and centered on empowering independence.

Responsibilities:

Support a high volume of customer e-mail correspondence and telephone calls
Utilize CRM software to document, manage and track user contacts
Support customer onboarding, partnering with customers, prescribing clinicians, trainers, suppliers and internal Mobius staff to ensure success
Maintain and improve existing customer relationships
Respond to user inquiries in a timely manner
Manage calendars and scheduling for user training and product demonstrations
Ensure timely and accurate processing of sales orders, including all necessary documentation
Thrive in a fast-paced, professional, customer-oriented environment
Assist the Customer Support Team when additional administrative help is needed

Required Qualifications:

AS degree or equivalent
2 years minimum experience in a customer service/support role
Exceptional customer service skills, with a focus on quality and responsiveness
Ability to explain insurance requirements and coverage with clarity and patience
Experience handling customer complaints
Ability to maintain confidentiality when provided with sensitive information
Ability to prioritize work and multi-task effectively
Strong computer skills including proficiency with Microsoft Office (Word, Excel, PowerPoint)
Excellent written and verbal communication skills – internally and externally
Ability to collaborate professionally and contribute to departmental and company goals
Valid and current driver license

Preferred Qualifications:

Experience with CRMs such as Atlas, Salesforce or HubSpot
Experience with medical billing and coding
Professional experience in the medical device industry and/or working with the disability community

Physical Requirements:

Ability to complete all tasks that require the use of a computer and office equipment
Ability to navigate the facility and communicate effectively with employees, customers, and visitors
Ability to move items weighing up to 30 lbs.
Ability to travel as needed both domestically and internationally

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