Billing and Service Coordinator

This position is primarily responsible for scheduling service calls, ordering parts, processing warranties, and collecting accounts receivable balances. This job is primarily an office position.

Skills needed: 

-Time Management 

-Organization 

-Superior Communication Skills 

-Basic Computer Skills 

-Willingness to Learn 

 

Duties Include but are not limited to:

-maintains all records and files in regards to service and accounts receivable 

-reaches out to all customers who owe on AR weekly through email 

-maintains customer information on AR and Service accounts

-responds to AR and service inquiries promptly and efficiently 

-identify and prioritizes addresses problems and issues related to service 

-Works with vendors regarding damaged product, services issues, and billing 

-Processes accounts receivable payments 

-emails invoices to customers on a timely basis to ensure timely payment 

-handles all charge backs and returns

-answers phone calls regarding accounts receivable and service 

-maintains log of service calls that need attention (parts ordered, need to be scheduled, etc.)

-Accepts and signs for packages that are dropped off by UPS and FedEx

-Answers phone calls, takes concise and sufficient messages and deliver them to the correct department, when needed 

Brook Valley Appliance Inc has been a trusted name in appliance sales and service in the Manchester Center, VT area, delivering quality products and reliable repairs that keep local homes running smoothly. Our customers return to us time and again because of our honest service and knowledgeable team. We take pride in fostering a supportive, close-knit work environment where every team member plays a vital role in our success.