At Root Center for Advanced Recovery, we build relationships that empower patients with the courage and ability to change by providing guidance and support throughout every step of recovery. We are caring, knowledgeable professionals who believe in honoring the potential of every individual while continually renewing ourselves, embracing new perspectives, and recognizing that progress is the destination. For more than 150 years, we have remained committed to inspiring hope and strengthening the communities we serve.

Position Summary

The responsibility of the Revenue Cycle Coordinator is to develop and support the organization’s front desk operations at each clinic to optimize patient authorizations, scheduling, and collections. This position will provide front desk operations workflow development, organizational training, and overall support to billing/finance and quality/compliance teams.

Salary Range at: $55,000 - $75,000

Actual pay will be determined based on several factors. These may include education, work experience and in some instances, certifications. We strive for market alignment and internal equity with our colleagues’ pay.

This position is an in-person position located in Manchester Connecticut.

We offer a competitive compensation package designed to support your personal and professional well-being, including comprehensive medical, dental, and vision coverage, employer-paid life insurance and short-term disability, a generous retirement plan with up to a 10% employer contribution, four weeks of PTO, paid holidays (including your birthday), professional development funding and training days, annual bonus eligibility, excellent work-life balance with a 35-hour work week and no current on-call responsibilities, and eligibility for multiple NHSC Loan Repayment Programs.

Essential Functions

Utilize knowledge and experience in front desk functions to develop and provide training to front desk staff at clinical locations.
Develops, monitors and presents financial and qualitative reporting to management teams.
Implement and enforce regulatory compliance related to front desk operations.
Provides oversight to all funder reporting requirements related to front desk operations (for ex: DDAP, National Health Service Corps Loan Repayment, Federally Qualified Health Center).
Collaborate with cross-functional teams to understand and address the unique needs of Root Center and our patients.
Stay updated on industry trends and best practices in front-end revenue cycle management operations.
Develop front desk work flow optimization through use of EPIC and SAMMS electronic medical records.
Provide authorization management and oversight as needed.
All other duties as assigned.

Minimum Qualification Requirements

Experience in Microsoft suite of products, specifically Excel
Minimum of 3 years of experience utilizing EPIC products, SAMMS preferred.
Experience providing support and training to end users of EMR products, specifically EPIC.
Minimum of 3 years of experience providing insurance verification, eligibility screening and authorization management in a complex healthcare environment.
Minimum of 3-5 years providing oversight to front desk and/or revenue cycle operations.
Experience working in a Federally Qualified Health Center preferred.
Ability to communicate ideas in both technical and non-technical, user-friendly terms.
Strong interpersonal, oral and written communication skills, including strong technical writing skills.

EEO Statement:

Root Center is committed to hiring and retaining a diverse workforce. Root considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Root Center discriminate on the basis of sexual orientation or gender identity or expression.

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