Front-End Specialist FT

Overview

Fresco y Mas is committed to fostering a work environment where all associates can be authentic, feel valued, while reaching their full potential. 

Job Title: Front End SpecialistLocation: Retail Grocery Location

• Support the department manager with the management of inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards.
• Ensure the store’s front end opens or closes properly with the shift’s monetary transactions reconciled according to company policies and procedures with discrepancies explained.
• Oversee daily store accounting functions (including those for self-checkouts, when applicable); perform and report weekly closeouts.
• Determine and order an appropriate amount of money for daily business.
• Provide continuous attention to customer needs; educate customers on self-checkouts; and greet, assist, and thank customers in a prompt, courteous and friendly manner.
• Address customer issues/complaints immediately and resolve to full satisfaction of customer, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
• Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
• Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
• Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
• Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
• Exhibit professional telephone etiquette and ensure connection to the appropriate department or team member.
• Ensure discarded or returned merchandise is put up.
• Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
• Perform cashier and pricing team member duties, as necessary.
• Notify management of abnormal customer or vendor behavior, team member theft, customer shoplifting, unauthorized mark-downs, property defacement, or any action that is illegal and/or against company policy or a possible security threat.
• Perform other job-related duties as assigned.

• Must be at least 18 years of age.
• High school diploma or equivalency.
• Proven performance as a SEG associate in the customer service area; or one (1) year management or supervisory experience in supermarkets, retail, restaurants, hotels or general business.
• Ability to read, write and speak English proficiently.
• Ability to understand and follow English instructions.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.

• Proven experience as a SEG associate in the grocery area and at least one other department in the store; or two (2) years proven leadership in the department.

• Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
• Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
• Business-driven showing passion for the business, delivering results consistently.
• Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
• People Passion through consistently treating others with respect and dignity.

• Compliance with all company policies and procedures.
• Proficient with computer applications used in effectively operating the department.
• Strong customer service skills.
• Exceptional interpersonal, motivational and communication skills.
• High standard of integrity and reliability.