Podiatry Program Assistant

Duties/Responsibilities:

• Schedule, confirm, and manage appointments for podiatry provider.
• Coordinate with Suncoast Referral Department Coordinators and non-Suncoast PCPs to ensure referrals and pre-authorizations are completed properly and have not expired.
• Communicate with patients when a new referral is required from their Primary Care Provider.
• Manage podiatry referrals in accordance with the organization's policy.
• Responsible for verifying insurance and obtaining additional pre-authorizations as needed for the Podiatry schedules at each clinic to include clinic and hospital procedures, injectables and treatments.
• Liaise with non-Suncoast PCP's for additional information or documents needed.
• Ensure Progress Notes are sent to non-Suncoast PCP's in a timely manner.
• Coordinate surgical scheduling in hospitals, ensuring that accurate and complete paperwork is submitted prior to procedure.
• Communicate Podiatry changes and updates with Supervisor and all Clinic Administrators.
• Manage the Podiatry Referral Bucket for all facilities to include making outbound patient calls for appointments.
• Communicate with the Call Center to answer scheduling questions and address patient concerns.
• Contact Podiatrist and/or Podiatry MA to address urgent patient concerns.
• Create and respond to Telephone Encounters in a timely manner.
• Follow-up on missed appointments, cancellations, and rescheduling of patient appointments.
• Ensure accuracy of self-pay claims.
• Communicate with Billing Department regarding insurance reimbursements.
• Perform additional tasks as needed to support the centers.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
• Proficient with Microsoft Office Suite, Electronic Medical Records (EMR) and related software.
• Demonstration of the knowledge and skills necessary to provide care appropriate to the age of the patients served.

Education and Experience:

• High School Diploma required.
• Experience with verifying insurance eligibility and scheduling preferred.