CRM Systems Analyst

Description

Compensation: $68,000-$78,000 annually

Regular, Full-Time, Non-Exempt

Location: Manhattan, KS (onsite only)

Our Promise to You

• Competitive health, dental, life insurance, plus voluntary benefits including company paid HSA contributions
• 403(b) retirement plan with 10% company contribution
• Paid leave for holidays, vacation, wellness, personal, parental, and volunteer 
• Tuition and certification assistance and a $300 annual reimbursement wellness program
• A work environment that embraces flexibility inside of a framework
• Mission-driven work that changes the lives of people around the world
• View more benefits on our website or click here!

As a CRM Systems Analyst (also known in-house as CRM Solutions Analyst), you do more than configure systems — you solve human problems through technology. While automation and AI can enhance workflows, this role depends on critical thinking, sound judgment, and the ability to navigate nuance. You’ll help determine what should be automated, why it matters, and how solutions should be designed to serve real people.

The CRM Systems Analyst sits at the intersection of data, systems, and decision-making, partnering with stakeholders to interpret needs, balance tradeoffs, and design solutions that technology alone cannot define. Your insight, curiosity, and ability to think contextually are what turn tools into impact.

What You’ll Do

In this CRM Systems Analyst role, you will apply solutions-oriented thinking to complex challenges by:

• Gathering and analyzing user requirements to design and implement CRM solutions, automations, workflows, and integrations that improve efficiency and constituent engagement
• Administering CRM configurations, releases, roles, permissions, and access controls with an emphasis on thoughtful data governance
• Managing small to medium CRM projects, using judgment to prioritize requirements and deliver scalable enhancements
• Partnering with users to evaluate processes, ask the right questions, and recommend improvements rooted in real-world use
• Supporting CRM security, data integrity, vendor coordination, and system optimization efforts

Requirements

We’re looking for aCRM Systems Analystwho brings strong technical skills and human-centered problem solving, including:

• A bachelor’s degree in computer science, information systems, or a related field
• 2+ years of full-time experience supporting CRM systems, enterprise applications, or business systems 
• Experience with integrations, data mapping, imports/exports, and relational database concepts (SQL or SOQL)
• The ability to translate business needs into system solutions using logic, judgment, and collaboration
• Strong organizational skills with a solutions-first mindset and comfort managing competing priorities to meet project timelines

What we want:

• Salesforce Certified Business Analyst or comparable Salesforce certification
• Experience with Salesforce declarative development
• Experience working with one or more Salesforce clouds (i.e. Sales Cloud, Marketing Cloud, Experience Cloud, Service Cloud)
• Experience administering or supporting enterprise CRM platforms, including workflow automation and business process configuration, and third-party integrations
• Knowledge of data structures, DDL/DML concepts, and data quality best practices within CRM or enterprise system environments

Why You’ll Love It Here

As a CRM Systems Analyst, you’ll work in an environment that values expertise, curiosity, and thoughtful decision-making over one-size-fits-all solutions. You’ll be trusted to assess tradeoffs, recommend the right approach, and continuously improve how technology supports people. We invest in growth, value collaboration, and empower the CRM Systems Analyst to think critically, design intentionally, and solve problems in ways AI alone cannot.

Ready to Build What’s Next?

If you’re motivated by solving meaningful problems, using technology with purpose, and applying human insight where it matters most, we’d love to meet you. Apply today to become our next CRM Systems Analyst and help shape solutions that truly make a difference.