Member Service Representative - Contact Center

Launch a Career That Makes an Impact

Kohler Credit Union is seeking a Full-Time Member Service Representative to join our Contact Center team. Starting wage between $17.45-$19.50 per hour, and no prior financial experience is required. This is a great opportunity to begin a career in financial services while making a real difference in the lives of our members.

Location: Training in Sheboygan, WI, with the opportunity to transition to the Rapids Road - Manitowoc Branch upon completion of training.

Why Kohler Credit Union

At Kohler Credit Union, we support you both professionally and personally. Enjoy competitive pay and great benefits, including medical, dental, vision, 401(k) with employer contributions, pension, paid time off, and tuition reimbursement. Join a collaborative, purpose-driven team that values connection, celebrates success, and makes a meaningful impact.

What You'll Do

In this role, you will serve as a primary point of contact for members, delivering high-quality support through phone, chat, email, and secure messaging. You will assist with questions, resolve concerns, and guide members toward solutions that support their financial goals.

• Provide support to members via phone, chat, email, and secure messaging
• Respond to inquiries, troubleshoot issues, and deliver accurate, timely solutions
• Identify and recommend products and services that meet members' needs
• Assist with account-related services such as debit cards, account updates, and mobile deposit verification
• Maintain accuracy and ensure compliance in all interactions and documentation
• Work collaboratively with team members to achieve service goals and enhance the overall member experience
• Participate in ongoing training and development opportunities

What We're Looking For

• High school diploma or equivalent
• Previous customer service or sales experience preferred
• Strong communication skills, both written and verbal
• Ability to manage multiple tasks across different communication channels
• Detail-oriented with a commitment to accuracy
• Ability to follow compliance and regulatory requirements

Work Schedule

• Monday through Thursday: 8:00 AM to 5:00 PM
• Friday: 8:00 AM to 6:00 PM
• Rotating Saturdays: 9:00 AM to 12:00 PM

Apply Today!

Start a meaningful career where your work supports others every day. Join Kohler Credit Union as a Member Service Representative and grow your future while helping members achieve their financial goals.

Applicants must be legally authorized to work in the United States without current or future visa sponsorship.