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Position Responsibilities:
- Monitor team performance to ensure that the call center goals are met while sustaining call center quality
- People development focus – support career mapping and development to create next generation of leaders for a growing organization
- Ensure compliance with AR/AP obstacles customers may face
- Be present on the floor and utilize Calabrio and other reporting to measure and present individual team members with feedback on their execution and productivity
- Performance management responsibility including goal setting and communication, conducting performance evaluations, and, utilizing our QM software to coach and develop our frontline teams
- Utilize metrics, individual team member’s performance goals and organizational goals to create an appropriate training plan for each team member
- Other projects or duties as assigned
Required Education and Experience:
- High School Diploma/General Education Degree (GED) with 4 plus years of related experience and 0 to 1 plus years of leadership experience or 2-3 plus years of leadership experience
Benefits
At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.
Equal Opportunity Employee & Physical Demands
Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.
Background Check and Drug Screening
Offers of employment are contingent upon successful completion of a background check and drug screening.
Pay Transparency
Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.
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