Are you an outgoing and friendly individual with a passion for technology? Do you thrive in a close-knit, collaborative team environment? This Massachusetts-based MSP is seeking an IT Support Concierge to serve as a primary point of contact for a diverse range of clients, assisting them with various technology applications. This hybrid position is based in Mansfield, MA.

We’ll Provide:

Robust benefits package including PTO, 401K, profit sharing, phone expense, tuition reimbursement, and travel reimbursement
Salary range of $50,000-$55,000
Hybrid work split between client sites, in the office, and occasional remote work
Support/mentorship from supervisors and other team members
Opportunities for continued growth and learning

What You’ll Do:

Keep end users productive and secure by handling day-to-day support, and being a visible, friendly IT presence at key clients
Master the common technology applications used by our customers
Show customers areas where they can turn technology from an expense to a value and from a headache to a solution
Resolve Level 1 technical support tickets
Travel to client sites as needed (an average of 2 times per week)
Perform daily phone and zoom calls
Create training videos
Create and maintain documentation

Skills You’ll Need:

Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
Ability to stay calm and professional with non-technical and sometimes frustrated users
2+ years in an MSP or similar multi-client IT environment
Valid license and reliable transportation - Travel is throughout Central Massachusetts and Southern Rhode Island 2 times per week
Experience providing white glove end-user technical support
Proficient with Microsoft 365
Ability to pass a background check

Nice to Have:

Experience with Autotask, Datto RMM, IT Glue, M365, Intermedia, Watchguard, Keeper Security, Breach Secure Now, Bigger Brains

Next Steps:

Quick apply with your resume here
Or
Get a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/link/index/JB-MD6MGBQA9?u=1110981

Learn more about this Employer on their Career Site