The Project Support Specialist (PSS) plays a critical role in supporting Emerson customers by serving as a key connection between customers and manufacturing operations. This role ensures timely communication, coordination, and execution of manufacturing activities while aligning internal teams around customer expectations. The PSS helps drive predictable outcomes, strong customer relationships, and successful order execution in a fast‑paced manufacturing environment.

In This Role, Your Responsibilities Will Be:

Provide manufacturing lead time quotations in response to customer requests.
Support the development and execution of manufacturing milestone plans for critical orders and customer outage requirements.
Manage Built Not Shipped (BNS) and order date activities for assigned Impact Partners and customers.
Coordinate factory actions for assigned orders by partnering with Production Planning, Production Scheduling, and other cross‑functional teams.
Support Production Planning, Manufacturing, Quality, and other departments as needed to ensure successful order execution.
Monitor order progress to ensure commitments made to customers are met or exceeded.
Proactively expedite cross‑functional activities at the appropriate level to achieve business objectives when challenges arise.
Provide regular, timely progress updates to customers, clearly communicating any deviations from the original plan.
Prepare inspection and shipping schedules to ensure orders ship on time in alignment with customer requirements.
Schedule, prepare for, and lead customer witness hold points and inspections.
Coordinate and support video inspections, including live‑streamed and pre‑recorded formats, as required.
Host and manage customer or representative visits and inspections at the manufacturing site.
Assist with factory tours and related customer engagements.

Who You Are:
You build effective relationships by communicating clearly and adapting your approach to meet the needs of different audiences. You plan and organize work in a structured way, balancing multiple priorities while maintaining attention to detail. You take initiative, anticipate potential challenges, and work collaboratively across teams to deliver results that align with customer commitments and business objectives.

For This Role, You Will Need:

An associate’s degree or equivalent combination of education and experience
Experience in a customer‑facing role
Exposure to or experience within manufacturing or operations environments
Proficiency with Microsoft Excel and basic data analysis
Strong written, verbal, and electronic communication skills, with the ability to interact effectively with both internal and external partners

Preferred Qualifications That Set You Apart:

Bachelor’s degree
Additional experience working in manufacturing or operations environments
Experience using material requirements planning (MRP) systems
Familiarity with Oracle
Familiarity with customer relationship management (CRM) systems

Our Location:

Mansfield, Massachusetts, offers the charm of a suburban community with the convenience of a prime location in southeastern Massachusetts. Known for its excellent schools and family -friendly atmosphere, Mansfield provides easy access to both Boston and Providence via major highways and a commuter rail station. Residents enjoy a variety of recreational opportunities, including local parks, sports fields, and trails, as well as vibrant community events and concerts at the Xfinity Center, a popular outdoor entertainment venue, as well as proximity to Patriot Place! With its strong sense of community and convenient amenities, Mansfield is an ideal place to call home!

Our Culture and Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing can inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet your family's physical, mental, and financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our compensation philosophy is simple: We pay a competitive base salary, within the local market in which we operate, and reward performance during the annual merit review process. The total target comp range for this position is $65,000 to $75,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.

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WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

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