Technical Support Analyst

Join Our Team at Avita Health System – Avita Ontario Hospital

Avita Health System is proud to serve the communities of Crawford and Richland counties through three hospitals and numerous clinic locations. Over the past few years, we’ve tripled in size, now employing over 2,200 team members and more than 160 physicians and advanced practitioners. Our mission is to deliver high-quality, compassionate care to the people who depend on us.

We’re currently seeking a dedicated Technical Support Analyst to join our Information Services Department at our Ontario location.

Position Overview

The Technical Support Analyst is responsible to deliver quality customer service by providing both phone and field service support to all employees and customers throughout the organization by independently analyzing, evaluating, and resolving complex problems.  

Qualifications

Required:

• Associates Degree – preferred or equivalent work experience/certification.

Preferred:

• At least 1, and preferably 2 or more years plus experience in a client facing position, call center, help desk or technical support environment or consulting experience.
• 2-3 years of experience in a related field, or equivalent combination of training and/or experience. 
• Experience in a self-directed work environment
• Demonstrated ability to research and resolve problems using a variety of resources and tools.
• One year of previous experience or willingness to perform general administrative assistant duties. 
• Demonstrated experience managing client/server applications. 

Why Join the Avita Health System Team?

At Avita, we’re committed to creating a supportive, inclusive, and empowering environment where every team member plays a vital role in delivering exceptional care to our communities. Whether you're on the front lines or behind the scenes, your work matters here.

What You Can Expect at Avita:

• A collaborative and engaged workplace culture
• Competitive wages and comprehensive benefits
• Generous paid time off (PTO) to support work-life balance
• Health, dental, and vision insurance options
• 403(b) retirement plans with up to 4% employer match
• Paid parental leave
• Pharmacy discounts for employees
• Free on-site parking
• Opportunities for professional growth and internal advancement
• Recognition programs, including the DAISY Nursing Award for excellence

Join a team that values your contributions and supports your career journey every step of the way.

 
Location: Avita Ontario Hospital – Information Services Department 

Avita Health System is an Equal Opportunity Employer.