Spikes and Houles Feed Stores is seeking a detail-oriented and customer-focused Sales Administrative Support Specialist to support operations across our five feed store locations. This role is essential in ensuring smooth order processing, strong customer communication, and consistent support for sales, marketing, and events.

The ideal candidate is highly organized, responsive, and comfortable managing multiple priorities while delivering excellent customer service in both in-store and online environments.

Key Responsibilities

Sales & Order Support

Process and support customer orders (in-store and online), including order entry, tracking, invoicing, and follow-up
Serve as a primary point of contact for customer inquiries regarding orders, products, pricing, and promotions
Coordinate with store teams, warehouse staff, and logistics partners to ensure accurate and timely fulfillment
Assist with special orders, bulk orders, and inter-store transfers
Maintain accurate customer and sales records in POS and order management systems

Customer Service

Provide professional and timely support via phone, email, and online platforms
Resolve order issues, returns, and customer concerns in collaboration with store leadership
Help ensure a consistent and positive customer experience across all locations

Event & Promotional Support

Assist with planning and coordinating in-store events, clinics, promotions, and customer appreciation days
Support logistics such as scheduling, materials prep, and vendor coordination
Track participation and assist with post-event follow-up and reporting

Marketing & Communication Support

Support execution of marketing efforts including email campaigns, website updates, social media, and in-store signage
Help maintain accurate product listings, pricing, and promotions on the website and e-commerce platform
Ensure consistent branding and messaging across all store locations

Administrative & Reporting Support

Prepare sales reports, order summaries, and basic analytics
Maintain marketing materials, calendars, and event documentation
Assist with general administrative duties and internal communications
Perform other duties as assigned

Qualifications

High school diploma or equivalent required; associate degree or coursework in business, marketing, or related field preferred
2+ years of experience in sales support, administrative support, retail, or customer service
Strong organizational and multitasking skills, with the ability to support multiple locations
Excellent written and verbal communication skills
Proficiency in Microsoft Office (Excel, Word, Outlook)
Experience with POS and order management systems preferred
Experience with e-commerce platforms is a plus
Familiarity with agricultural, feed, or retail environments preferred
Experience supporting marketing campaigns or events is a plus

Core Competencies

Customer Service Excellence
Time Management & Multitasking
Team Collaboration
Problem Solving
Attention to Detail
Marketing & Event Support

Physical Requirements

Regular standing, walking, and use of hands and arms
Occasional sitting, climbing, balancing, and stooping
Ability to lift up to 30 pounds occasionally
Visual ability including color recognition and focus adjustment

Why Join Us?

Be part of a growing, community-focused business
Work across multiple locations with a collaborative team
Play a key role in customer experience and business growth

Some of our benefits may include:

Competitive Wages

Day, Evening, and Weekend Schedules

Tuition Assistance for eligible employees

Scholarship Opportunities

️ Employee Discounts

Health and Welfare Insurances

401K Savings with company match

Employee Referral Bonus

Internship Program

If you enjoy supporting customers and being part of a local, agriculture-focused business, we encourage you to apply today.

*E-Verify:*

Gertens participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

Gertens Family of Businesses is an Equal Employment Opportunity Employer

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