Leeann Chin, Inc-Front of House Team Member

Position Summary

The Server/Cashier is responsible for providing friendly, accurate, and efficient guest support while processing customer orders and payments in a fast-paced restaurant environment. This role supports front-of-house operations by greeting guests, maintaining clean and organized work areas, ensuring order accuracy, and following company standards, food safety expectations, and applicable workplace requirements. The Server/Cashier contributes to a positive guest experience through professionalism, teamwork, attention to detail, and dependable service.

Key Responsibilities

Guest Service and Customer Support

• Greet guests promptly in a friendly, professional manner.
• Accurately take and enter customer orders using the point-of-sale (POS) system.
• Communicate menu information, promotions, and ordering options clearly to guests.
• Address guest questions or concerns professionally and involve management when appropriate.
• Maintain a welcoming, respectful, and customer-focused environment.

Cash Handling and Transactions

• Process payments accurately using approved payment methods, including cash, credit/debit cards, gift cards, and other company-approved tenders.
• Follow company cash handling, drawer accountability, and loss prevention procedures.
• Maintain accuracy and attention to detail during peak business periods.
• Issue receipts and ensure transaction records are complete and correct.

Operations Support

• Accurately fulfill customer orders according to company standards and procedures.
• Ensure orders are complete, accurate, and presented properly before delivery to guests.
• Maintain awareness of menu offerings, promotions, and operational procedures.
• Assist with stocking supplies, organizing work areas, and maintaining operational readiness throughout the shift.
• Support efficient workflow and customer satisfaction by communicating effectively with team members and management.
• Follow all company policies, procedures, and quality standards.

Cleanliness and Sanitation

• Maintain cleanliness of customer areas, counters, beverage stations, restrooms, and assigned workstations.
• Clean and sanitize surfaces, equipment touchpoints, and guest-facing areas as assigned.
• Complete opening, shift, and closing tasks accurately and on time.
• Dispose of trash and maintain safe, organized work areas in accordance with company procedures.

Teamwork and Communication

• Work cooperatively with team members and management to support daily restaurant operations.
• Communicate delays, guest concerns, safety issues, or operational needs promptly.
• Participate in required training and demonstrate willingness to learn new procedures.
• Perform other job-related duties as assigned based on business needs.

Qualifications

• Must meet the minimum age requirements allowed under applicable state federal labor laws.
• Strong customer service, communication, and interpersonal skills.
• Basic math skills and ability to handle transactions accurately.
• Ability to work effectively in a fast-paced, customer-facing environment.
• Ability to follow written and verbal instructions, company policies, and safety procedures.
• Professional, dependable, and able to maintain confidentiality when handling customer or business information.
• Previous restaurant, retail, hospitality, or customer service experience preferred, but not required.

Experience

• No prior experience required; training may be provided for qualified candidates.
• Prior experience using a POS system is preferred.
• Prior experience in a restaurant, food service, retail, or hospitality environment is preferred.

Education

• High school diploma or equivalent preferred, but not required.
• Completion of company-required onboarding, safety, and role-specific training is required.
• Food Handler, ServSafe, or other food safety certification may be required based on company policy or local requirements.

Adaptability and Core Competencies

• Adapt to changing priorities, guest volume, staffing needs, and business demands.
• Remain calm, professional, and accurate during busy periods.
• Demonstrate dependability, punctuality, teamwork, and accountability.
• Follow direction from management and accept coaching or feedback professionally.
• Use sound judgment when responding to guest issues, safety concerns, or operational needs.
• Maintain a positive attitude and support a respectful workplace.

Food Safety Requirements

• Comply with company food safety, sanitation, and health standards.
• Follow proper handwashing, hygiene, glove use, and illness-reporting procedures.
• Help prevent cross-contamination by following approved handling and sanitation practices.
• Monitor and report food safety concerns, equipment issues, unsafe conditions, injuries, or accidents to management immediately.
• Participate in required food safety training and certification programs as assigned.

Physical Requirements

• Stand and walk for extended periods, often for the majority of the scheduled shift.
• Frequently bend, reach, twist, stoop, and use hands and fingers to operate POS equipment, cleaning tools, and restaurant supplies.
• Lift, carry, push, or pull up to 25 pounds regularly and up to 50 pounds occasionally with assistance when needed.
• Communicate effectively with guests, team members, and management in a restaurant environment.
• Work safely around hot surfaces, wet floors, cleaning chemicals, and restaurant equipment.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Working Conditions

• Work is performed in a restaurant environment with exposure to varying temperatures, steam, noise, cleaning chemicals, and customer traffic.
• May be exposed to slippery floors, hot surfaces, sharp objects, and other routine restaurant hazards.
• Schedule may include mornings, evenings, weekends, holidays, and varying shifts based on business needs and applicable law.
• Employees are expected to take required meal and rest periods in accordance with applicable Minnesota law and company policy.
• Employees under age 18 may be subject to additional restrictions regarding work hours, duties, and prohibited tasks under Minnesota and federal child labor laws.

Equal Employment Opportunity Statement

• Leeann Chin is an equal opportunity employer. Employment decisions are made without regard to race, color, creed, religion, national origin, sex, pregnancy, age, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other protected status under applicable federal, state, or local law.
• Reasonable accommodations may be provided to qualified individuals with disabilities to perform essential job functions.