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Guest Guru
Job Summary
As a Guest Guru, you are our guests' first point of contact. We heavily rely on our Gurus to set the stage for a positive interaction. We expect our Guest Gurus to welcome customers robustly every time by exclaiming “Welcome to Cornbread” with a warm demeanor, willingness to help, and reliability. Guest Gurus are team players who thrive in a fast-paced environment.
PEOPLE: Treat others with KINDNESS & RESPECT.
Greet every customer warmly and enthusiastically, making each guest feel valued and welcome
Build rapport with repeat customers and foster a positive connection with new guests
Take the time to determine customers' needs, offer additional menu items and upsell
Respect the differences of others even when their values and ideas contrast with our own
Find opportunities to lead with kindness and seek to understand others
Work cooperatively with others on the team and with leadership
Communicate positively and professionally
When respect or safety is at stake, reach out to restaurant leadership or HR to seek a resolution
PRODUCT: Deliver DELICIOUSNESS with EFFICIENCY.
Display a graceful sense of urgency when completing tasks
Understand all menu items
Consistently meet Cornbread product recipes and quality standards
Record and accurately process purchases using the POS system, collect and process payments, and apply discounts according to Cornbread standards
Complete required training in a timely manner
PLACE: Demonstrate pride by making CLEANLINESS and safety a priority.
Work cleanly and safely actively identifying any suspicious activity or safety hazards and escalating to restaurant leadership.
Perform general duties associated with setting up/breaking down areas and stations at the start or close of a shift
Follow all COVID-19 protocols and meet cleanliness standards.
Clean coffee grinder, brewer, and espresso machines.
Organize products on our shelves and restock as necessary
Work as a team to maintain the dining room, restock condiments and utensils, and provide upkeep on the restaurant area during the shift.
Complete opening and closing tasks and checklists.
Participate in weekly, monthly, and quarterly deep cleans of the cafe.
Requirements:
People skills: Dealing with the public and team proactively, professionally, and positively.
Able to be detail-oriented, focused on guest service, safety-minded, trustworthy, reliable, and efficient
Food Handlers certificate within 30 days or ServSafe equivalent
Ability to lift 30+ lbs, bend, stoop, reach, and push
Ability to stand for long periods and climb steps
Proficiency in technology, reading, and writing required
Ability to work indoors and outdoors throughout the shift, Gurus spend 70% of the shift in a temperature-controlled environment and 20% in outdoor areas, the remaining 10% in kitchen, prep, or storage areas
Exhibit Pride
This job description is not an exhaustive task list of every function of the role, other tasks, and job responsibilities as assigned.
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