Bingo Host- On Call (Harrah's Ak-Chin Casino)

Responsible for Bingo floor Sales, Cashiering, Prize master, MONEY HANDLING and Caller while providing superior guest service. 

Responsibilities

• Upbeat personality for all interactions with guests and fellow employees.

• Proactive in anticipating customer needs by continually searching for hands and customers in need of service. 

• Handle customer disputes to ensure that all guests have an enjoyable experience. 

• Become familiar with all guests, remembering names and little facts.

• Possesses strong money handling skills in selling paper and paying off winners including providing correct change using mental math. 

• Knowledge of documentation required in transactions.

• Possesses a thorough working knowledge of the various Bingo games and equipment. 

• Basic knowledge of other services and games offered at this property.

• Knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and department guidelines.

• Exercises appropriate discretion in identifying situations that require management attention.

• Knowledge of calendar and special promotions and the ability to communicate them to the Bingo guests through one-on-one interactions and announcements.

• Coordinates with Bingo Supervisor and Security to detect and prevent attempts to cheat or damage gaming equipment and to identify floor irregularities to a Bingo Supervisor, Bingo Manager or Casino Manager.

• Acts as a role model and always presents oneself as a credit to Harrah’s and encourages others to do the same. 

• Must be able to work scheduled shifts and positions including providing coverage for staffing and business needs.

• Must be available to work any shift on any day.

• Other duties as assigned

Qualifications

• High school diploma or equivalent experience is preferred. 

• 1-3 years of customer service experience required

• Must possess strong money handling and documentation skills. 

• Must have knowledge of casino rules, procedures and regulations pertaining to Bingo Operations. 

• Must be able to get along with co-workers and work as a team across departments and levels of management. 

• Must present a well-groomed appearance.

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

• Must be able to maneuver all areas of the Bingo Hall. 

• Must be able to lift up to 20 pounds. 

• Must be able to push and pull up to 75 pounds

• Must be able to bend, reach, kneel, twist and grip items. 

• Must be able to walk and be on foot for long periods of time. 

• Must have sense of urgency and keep up with fast-paced business practices. 

• Must be able to work calmly and professionally in stressful situations. 

• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. 

• Excellent vision (including peripheral) is needed for game security. 

• Must be able to read, write, speak and understand English. 

• Must be able to respond to visual and aural cues.

• Must have manual dexterity and coordination to handle large quantities of bingo papers.