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To provide the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.
Responsibilities
- Initiate and engage in conversations in a professional and friendly manner
- Administer expert massage and body treatments for various purposes and needs and in the specific time frame given.
- Provide consistent professional treatments as directed in training classes and accepted certification practice.
- Properly care for equipment and products used
- Communicate and describe in an articulate manner the spa offerings
- Compare and contrast the different services on the menu
- Recommend and up-sell services at the spa facility on property
- Handle guest questions and concerns with professionalism and courtesy
- Respond to guest requests immediately, accurately, and appropriately
- Understand the importance of and committed to continuing education
- Works unsupervised for extended period
- Uphold all protocols for set-up and cleanliness of treatment rooms.
- Understand that as a representative of the Spa they will maintain a healthy appearance and a positive attitude
- Maintain a clean, safe, stocked and well-organized work area. Including extensive in-between client cleaning procedures.
- Maintains well maintained spa appearance, cleanliness and ability to work entire shift in a mask as directed.
- Comfortable around guests who may be in a state of undress
- Perform other tasks assigned by Manager or Assistant Manager.
- Ability to trouble shoot and problem solve problems in fast paced environment
- Regular attendance is essential to the successful performance of the position
- Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekends, and holidays to reflect the needs of the facility
- Must comply with rules and regulations for the safe and effective operation of the facility
- Always maintains a friendly pleasant and professional demeanor and appearance
Qualifications
- High school diploma or equivalent
- Proper training and certificates for service provided.  (Must be able to produce certifications upon hire.)
- Experience in administering treatments to male and female guests in a professional manner.
- Understand and follow Blood Born Pathogen procedures
- Excellent, reading writing and oral proficiency in the English language
- Must be able to maneuver in and around the salon, spa and fitness area.Â
- Responds to visual and oral cues.Â
- Must be able to work in a close-knit environment with constant co-work involvement.
- Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.Â
- Able to lift 15lbs occasionally
- Requires grasping, writing, standing, sitting, walking, repetitive motions, listening, hearing ability and visual acuity.
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