Summary

Provides administrative support for one or more persons typically at the middle management level; Performs general office duties including word processing, record and file maintenance, mail distribution, and telephone reception; Interacts with external and internal customers on behalf of the supervisor; Works under minimal supervision

Essential Duties

Maintains established office files and records in accordance with internal procedures
Receives and refers telephone callers and visitors
Responds to routine questions and refers more complex requests to appropriate staff member
Drafts and types routine letters, reports, and memoranda from specific instructions
Gathers relevant data and compiles statistics and information from identified sources
Produces a variety of correspondence and reports using software for storing, retrieving, formatting, and integrating data
Interacts with customers, suppliers, and employees outside of the department on behalf of the supervisor
Maintains appointment calendars
Undertakes projects as assigned to support office functions
Performs other duties as assigned by the appropriate administrator

Required Education

High School Diploma or GED equivalent

Certification/Licensure

None required

Experience Qualifications

Minimum of 2 years of clerical/administrative experience required

Knowledge/Skills/Abilities

Proficient in Microsoft Office
Ability to handle confidential information
Ability to compose and compile correspondence from a variety of sources
Must be able to work with minimal supervision
Must be detailed and task oriented
Ability to compile items of information in accordance with established procedures
Excellent organizational and customer service skills
Excellent communication skills both written and verbal

Working Conditions

Normal office environment

Physical Demands

Routine physical activity associated with normal office environment
May have to lift up to 10 lbs

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Professional Assistant II