Patient Access Rep

Description

• Post      Recurring payments and balance Batches from Marietta office and forward to      accounting.
• Responsible      for answering incoming calls from patients regarding their balance.
• Responsible      for handling overhead pages for department.
• Responsible      for handling patients who are in the office and need assistance.
• Process      weekly statements and work return mail report
• Prepare and      process Patient refunds.
• Prepare EOM      Refund Report for Accounting.
• Work Self      Pay balances and prepare accounts for collection if payment arrangements      can’t be made.
• Serve as      back up for PAR.
• Adheres to      all safety policies and procedures in performing job duties and      responsibilities while supporting a culture of high quality and great      customer service.

Perform other duties as assigned. 

Requirements

Qualifications

Education:

• High        School Diploma or GED equivalent required. 
• Basic        course in medical terminology, medical billing and/or accounting        preferred. 

Experience:

• Prefer        one to three years experience in medical billing and collections office.
• Must        possess strong understanding to the local managed care environment,        including, but not limited to, managed care policies and procedures,        reimbursement mechanisms, and practice management/medical office        procedures.
• Some coding        experience preferred. 
• Management        and organizational skills to support the leadership of this function.
• Detail        Oriented, professional attitude, reliable.
• Ability        to demonstrate effective customer service techniques. 
• Knowledge        of insurance industry and basic medical terminology/abbreviations        preferred. 
• Ability        to use office equipment (copier, fax, pc etc.) and automated        systems/applications/software at an acceptable level of proficiency        including medical billing spreadsheets, email and word processing        software. 
• Ability        to establish and maintain effective working relationships with patients,        staff and the public. 
• Ability        to act independently and know when to refer situations to higher level        authority or collaboratively as part of a team. 
• Ability        to use discretion with confidential data and sensitive information. 
• eClinicalWorks        and Waystar experience preferred.

License/Certification:

• None        required.

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