Bilingual Technical Support Specialist (Part-Time)

About the Role

We’re looking for a Robot Support Specialist to provide frontline customer support. This role focuses on troubleshooting hardware and software, guiding users through issues, and ensuring customers stay up and running.

You’ll play a key role in keeping operations running smoothly by resolving problems quickly, communicating clearly, and maintaining accurate records of support activity.

What You'll Do

• respond to customer requests for operational and technical support across phone, chat, email, and video
• troubleshoot robot and software issues in real time and guide users through solutions
• create and update support tickets to accurately document issues and resolutions
• maintain and update customer records as needed
• support tracking and reporting of support analytics
• identify gaps in tools, resources, or processes that impact support effectiveness
• communicate issues that impact customer experience, resolution time, or product performance

What You Bring

• strong problem-solving skills and attention to detail
• ability to work across multiple systems and tools at the same time (Google + Microsoft environments)
• clear and effective communication skills
• ability to stay organized and manage multiple tasks simultaneously
• base understanding of software, automation, or mechatronics (or willingness to learn)
• team-first mindset with a focus on solving problems and supporting customers

What to Expect

• part-time role, on-site
• fast-paced environment with real-time problem-solving
• high level of ownership and autonomy in day-to-day work
• cross-functional collaboration with a variety of teams

Why This Role Matters

This is a high-impact role — you’re the connection between our product and the customer experience.

When you’re successful, customers stay operational, issues get solved faster, and the product continues to improve.