Customer Service Representative - Marion, OH

Role Overview:  

A Customer& Business Solutions Representative Iworksin all aspects of customer service including product selection, order processing, and inventory management. This role may also involve helping in the warehouse—from stocking and retrieving items to making deliveries, operating a forklift, pitching in with housekeeping, and supporting general branch needs. 

A Sample of What You’ll Do in this Role: 

• Assist with electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) software  

• Respond to customer inquiries in a timely, accurate, and appropriate manner  

• Submit and code bills and invoices to the AP department for payment 

• Work closely with the Sales and Operations teams to maintain adequate inventory levels to meet customer needs  

• Assist with monthly inventory cycle counts and annual inventory  

• Support the Sales Team with inaccurate customer pricing and quickly resolve any inquiries or concerns  

• Prepare reports under manager’s supervision 

• Aid team members in administrative tasks 

What You Bring to the Role:    

• 0-1 years of experience 

• Proficiency with Microsoft Office Suite  

• Willingness to learn JD Edwards (training will be provided)  

• The ability to accurately apply basic math concepts such as fractions, percentages, and ratios 

• Mobility to move freely across uneven terrain both indoors and outdoors safely 

• High School Diploma or equivalent 

What Makes You aGreat Fit: 

• You have strong interpersonal and effective communication skills 

• You have good organizational skills with strong attention to detail 

• You’re able to respond professionally to inquiries or complaints 

• You read, write, and speak English fluently 

Compensation and Benefits:  

• The base compensation for this position ranges from $15.96 to $21.28 per hour. Please note that wages may vary depending on skills and experience.  

• This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits: https://mywebenefits.com/