Client Specialist - Solomon Pond Mall Marlborough, MA

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life. The Client Specialist is driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers. The role requires strong ambition and passion for achieving goals, both individually and as a team member, and thrives in a team environment. Responsibilities include creating and fostering a culture of hospitality through exceptional customer experiences, supporting service enhancers to build strong relationships, achieving sales and service metrics, planning and prioritizing tasks to meet customer and business needs, understanding customer needs through intentional conversation, sharing current products and fashion trends, participating in community/store activities and events, and professionally representing the brand image. The position requires technological aptitude to navigate POS/computer/iPad/handheld systems, open availability of 20-29 hours per week including evenings, weekends, and holidays, and physical ability to climb ladders, move regularly, stand for extended periods, and lift/move at least 40 lbs. This description is not inclusive of all duties and responsibilities and is subject to change.