Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

At the Embassy Suites by Hilton Boston Marlborough we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at Embassy Suites by Hilton Boston Marlborough can mean for you! Embassy Suites by Hilton Boston Marlborough boasts 230 rooms, 3,500 sq ft of event space, restaurant, and bar.

What you will have an opportunity to do:

Front Desk Agent (3:00 PM – 11:00 PM)

Embassy Suites by Hilton – Marlborough, MA

Do you enjoy providing outstanding customer service and creating memorable guest experiences? Embassy Suites by Hilton Marlborough is looking for a friendly, dependable, and energetic Front Desk Agent to join our team.

As the first and last person our guests interact with, you'll play an important role in ensuring every stay begins and ends with genuine hospitality.

Schedule

Primarily 3:00 PM – 11:00 PM
Weekend availability is required, including Saturdays and Sundays
Holidays as business needs require

Responsibilities

Welcome guests with a warm, professional attitude
Efficiently check guests in and out using Hilton systems
Answer phones and respond to guest inquiries
Resolve guest concerns promptly and professionally
Process reservations, room changes, and payments
Provide information about hotel amenities and local attractions
Coordinate with housekeeping and other departments to ensure guest satisfaction
Maintain a clean, organized, and professional front desk area
Follow all Hilton brand standards and hotel policies

Qualifications

Previous customer service or hotel experience is preferred but not required
Strong communication and interpersonal skills
Comfortable using computers and learning new software
Ability to multitask in a fast-paced environment
Professional appearance and positive attitude
Reliable, punctual, and able to work independently and as part of a team
Must be authorized to work in the United States

What We Offer:

Competitive hourly pay
Incentives for Front Desk Agents
Hilton Team Member Travel Program with discounted hotel stays worldwide
Medical, dental, and vision benefits for eligible team members
Paid time off and holiday pay
401(k) with company match for eligible employees
A supportive team environment with opportunities for growth and development

If you're passionate about hospitality and enjoy helping people, we'd love to meet you. Apply today and become part of the Embassy Suites by Hilton Marlborough team!

What are we looking for?

At least one year in a customer service role with high guest interaction
A Valid drivers license with no major infractions for 6 months
Hospitality industry experience is a plus.
Ability to solve problems when they arise.
Ability to work in a team environment is a must.
Pleasant and helpful personality.
Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
A strong desire to make an impact on other people
An outgoing and engaging personality
Excellent verbal communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts including weekends and holidays

Compensation:

$18

$20

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Learn more about this Employer on their Career Site

Front Desk Agent