True North Hotel Group, an award-winning management and development company, is seeking a Front Desk Supervisor to join our team at our Hyatt Place in Marlborough, MA. We offer awesome benefits and a great family culture.

RESPONSIBILITIES

Responsible for assisting in the supervision of the Front Office operations and personnel.
Promote an atmosphere that fosters friendly and efficient service for our guests.
Oversee office personnel
Greet guests and check them into hotel, issue room keys, direct guests to rooms and other areas.
Respond to guest questions either in person or over the phone
Fulfill guests’ needs, ensuring their stay is as enjoyable as possible; assist with dining, entertainment, and transportation reservations, as needed.
Resolve guest problems/complaints
Clerical duties including answering phone calls, taking messages, entering reservations, filing, photocopying, faxing, and mailing

QUALIFICATIONS

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience preferred.
Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance
Previous hospitality management experience preferred
Must be able to carry, lift, pull push up to 50lbs

We look forward to hearing from you!

True North is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Full Time, Hourly Position

Learn more about this Employer on their Career Site

Front Office Supervisor