Patient Financial Services Representative

Your experience matters 

At UP Health System – Marquette, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

 What we offer

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:  

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off 
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

About Us 

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. UPHS – Marquette is a 222 bed hospital in Marquette, MI and houses the region’s only Level II Trauma Center and Neonatal Intensive Care Unit (NICU). We also provide outreach with programs like annual health and safety fairs, health screenings for the entire family and more to keep our community healthy!

In Marquette our fascinating history, rural landscape, abundant recreational opportunities, and welcoming people make the Upper Peninsula someplace special. From a thriving culinary scene to charming shops to historic lighthouses and museums, there is something for everyone in this beautiful lakeside gem.

How you’ll contribute 

The Patient Financial Services Representative coordinates all financial aspects of the patient’s hospitalization and/or office visits.

Qualifications and requirements 
Minimum Education
High school diploma or equivalent
*Years of relevant experience may be substituted for required education.

Required Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Minimum Work Experience
1 year related experience
3 years in hospital/ physician setting (Preferred)
Formal training in CPT and/ or ICD10 coding (Preferred)

Essential functions:

• Interprets and explains to patients and their families charges, services and hospital policy regarding payment of bills.
• Bills third parties in accordance with standard procedures.
• Accurately maintains departmental records, reports, and files.
• Provides information to patients/families in a manner that considers safety, comfort, privacy and therapeutic environment.
• Maintains a strict sense of accountability.

EEOC Statement:

UP Health System – Marquette is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.