CLINICAL OFFICE LEAD

Tri-State Orthopaedics & Sports Medicine, a well-respected and busy orthopaedic practice, is recruiting a full-time Clinical Office Lead for our Seven Fields location. We are looking for motivated healthcare professionals who want to grow with an expanding organization while making a meaningful impact on patients and their communities. Candidates must possess excellent customer service skills, a passion to help our patients and the ability to multitask in a fast-paced clinic environment with a positive and upbeat attitude. While prior management experience is preferred, this position could also be an excellent opportunity for a seasoned Radiologic Technologist/Medical Assistant/LPN who is ready to take the next step into leadership. This dual-role position combines clinical care, Team leadership and day-to-day office oversight to ensure the smooth running of the clinic while maintaining the highest standards of patient care. The Clinical Lead serves as a resource for Staff and Providers, provides direction in the absence of the Manager and ensures adherence to performance expectations and operational policies.

General Job Description/Clinical Responsibilities:

• Monday through Friday daylight hours
• Must stay until office hours are finished and all patients are seen (latest scheduled Staff)
• No evening or weekend hours
• Working collectively alongside Physicians/Physician Assistants
• Assisting with minor procedures such as wound care
• Primary responsibilities include, but are not limited to:
• Triaging patients, medical history updates, EMR documentation
• Suture/staple removal
• Injection preparation for Providers
• Bracing/DME instruction
• Assisting in electronically sending medications
• Ordering advanced imaging (MRI/CT/US/Bone Scan)
• Surgery scheduling if/when necessary
• Helping to maintain accurate, timely and compliant clinical and administrative documentation

Key Responsibilities – Clinical Lead:

• Overseeing daily clinic flow to ensure efficiency, professionalism and an excellent patient experience
• Supporting Staff scheduling, daily assignments, training and Team accountability
• Helping to onboard and mentor additional Staff Members
• Monitoring clinic readiness, including exam rooms, supplies, equipment and overall organization
• Maintaining inventory of medical supplies and assisting with ordering as needed
• Promoting a positive, Team-oriented, patient-centered work environment
• Supporting compliance with infection control, safety and operational standards

Qualified candidates will possess:

• Prior clinical management experience in a similar clinical setting
• Strong leadership potential or prior experience as a Lead Radiologic Technologist, Lead Medical Assistant, Clinical Lead or Office Lead
• Excellent communication, organization and problem-solving skills
• A dependable, Team-first attitude
• Confidence working and guiding a Team in a fast-paced clinical environment
• Strong attention to detail and a commitment to high-quality patient care
• Comfort with EMR documentation and basic clinical workflows
• Ability to lead by example and support patients, Providers and Team Members

Experience and Qualifications:

• Proven experience working in a healthcare setting; experience in private practice is preferred, but not required
• Ability to establish and maintain effective relationships with Providers, administrators, Staff and patients
• Willingness to take initiative and responsibility for actions
• Open to constructive criticism and feedback when necessary
• Provide exceptional customer service to patients and third-party vendors

Contact Information:

Qualified candidates please reply with your resume and salary requirement or by forwarding the same to Sue Reighard, Human Resource Specialist, either via email at sreighard@tristateortho.com or via fax at 412-369-9862. You may also apply through our website www.tristateortho.com through the Careers link in the upper right-hand corner.