Dispatch Assistant

Job Requisition

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Job Description

We Are Reddy Ice

Behind every premium cube of Reddy Ice is a company that values consistency, quality, and customer service above all else. Our nationwide customer base has come to expect the highest standards in product quality, delivery and flexible service options. This commitment to exceptional service is why we are America’s leading brand in ice production and manufacturing.

Job Summary

This role accelerates business values by utilizing last-mile routing software to plan and publish light-duty routes for the Reddy Ice ecosystem on a daily and monthly basis. This role will primarily be responsible for planning routes associated with our field service equipment technicians. When required, this position will assist in nightly heavy duty (HD) assets route planning operations.

Demonstrates our “True North” attributes: voice of the customer, respect for the individual, no nonsense communication and utilization of facts, servant leadership and has a continuous improvement mindset in every facet of leadership and daily interaction. Leads, collaborates and demonstrates the lean principles and utilizes the lean methodologies and tools to facilitate continuous process improvements and value creation for our customers, employees and shareholders. Actively utilizes lean tools (VSM, Kaizen, A3, etc.) to inform and assess business opportunities to drive continuous improvement. Lead and participate in Kaizen and value stream mapping activities.

Education and Experience Required:

• A high school diploma or GED equivalent
• 3+ Years of experience with last mile delivery software
• 3+ years of experience in route planning 
• Intermediate experience with Microsoft Office Suite including Excel, Outlook, and Teams 

Education and Experience Preferred:

• 4 year college degree
• Roadnet routing software
• Strong analytical skills

Desired Skills & Attributes:

• Problem solving skills are critical in identifying and investigating routing issues under customer, fleet and labor optimization
• Make and assume other duties and responsibilities required or assigned by management.
• Adhering to the Code of Business Ethics is essential. We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.
• Maintain high safety standards. Safety is personal for us all.

Working Conditions / Physical Requirements:

Work will be performed in an office setting 3-4 days per week. Must be available to work some weekends. Overtime may be required. Work is conducted in a fast-paced, rapidly changing environment. The ability to manage stress, build professional and collaborative relationships and reason through complex business situations is essential.

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