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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Join Our Equipment Finance Collections Customer Service Team – Marshall, MN
Looking for a role where your customer service skills truly make an impact? Join our Equipment Finance Collections Customer Service team in Marshall, MN, and play a key role in supporting our customers while helping the business succeed.
In this role, you’ll connect with Equipment Finance customers via phone and email, deliver high‑quality service, and work collaboratively to resolve account needs—all in a supportive, team‑focused environment.
Schedule
Monday – Friday
Up to 32 hours per week (subject to change)
In office: Tuesday, Wednesday & Thursday
What You’ll Do
Proactively contact customers regarding assigned delinquent accounts and work directly with them to secure payment and minimize risk
Collaborate with teammates and cross‑functional partners to resolve and reconcile complex accounts
Research and troubleshoot customer issues, identifying the right resources to drive resolution
Manage your day effectively between outbound calls, email follow‑ups, and other assigned tasks
Why You’ll Love This Role
Be part of a team that values reliability, accuracy, and professionalism
Build hands‑on experience and expand your operational and financial services skills
Enjoy a consistent weekday, daytime schedule—no nights or weekends
Take advantage of a hybrid work model with built‑in flexibility
Receive two weeks of paid training to set you up for success
Work alongside supportive, motivated colleagues who take pride in doing things the right way
Basic Qualifications
High school diploma or equivalent
Two to four years of relevant experience
Preferred Skills & Experience
Knowledge of banking products and services, including key policies and procedures
Strong phone presence and interpersonal communication skills
Effective problem‑solving and negotiation abilities
Confidence handling difficult or sensitive customer conversations
Proficiency navigating multiple computer systems, including Microsoft Office
Ability to recognize, resolve, and appropriately escalate issues
Strong time‑management skills to balance productivity and quality service
Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:Â
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
Learn more about this Employer on their Career Site
