Communication Representative

Overview

Communications RepresentativeMarshalltown HospitalDepartment: SecuritySchedule: As Needed | Variable Hours Based on Department Needs

Join the Security team at Marshalltown Hospital as an as-needed Communications Representative and serve as an important connection point for patients, visitors, staff, and emergency responders. You’ll help ensure calls, messages, pages, and urgent communications are handled accurately, professionally, and efficiently.

This flexible opportunity is a great fit for someone who communicates clearly, remains calm under pressure, and enjoys helping others. You’ll support daily hospital operations and emergency response efforts while working alongside a collaborative, service-focused team.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Manage incoming calls, pages, and messages through the hospital switchboard
• Direct communications to the appropriate departments, providers, and on-call staff
• Prioritize urgent requests and support timely communication during emergencies
• Assist patients, visitors, and team members with questions and general information
• Monitor hospital alarm systems and relay critical information to emergency response teams
• Coordinate interpreter and communication assistance services for patients and visitors
• Maintain accurate contact lists, on-call schedules, and communication records
• Troubleshoot basic telecommunications issues and report system concerns
• Support emergency preparedness, incident command, and disaster response activities as needed
• Contribute ideas that improve communication processes and service efficiency

Qualifications

Education:  

• High school diploma or equivalent is required 

Experience:  

• Experience as a secretary, receptionist, or customer service in a busy public office is preferred.