Teller

Major Function:

Serve as the initial contact between the customer and the bank. Responsible for assessing and handling customer’s account needs, obtaining and processing customer account information.

Essential Duties:

• Greet customers and answer phones, directing customers to the appropriate employee for assistance.
• Provide consistent delivery of customer service to maximize customer satisfaction and retention by providing accurate information, building rapport, and processing all transactions efficiently and accurately.
• Answer incoming phone calls, directly handle and/or research routine requests, questions, and concerns, or determine appropriate employee to transfer call to.
• Balance daily work, ATM, night drop, vault, and coin machine within given time frame and properly follow operation policies and procedures.
• Maintain knowledge of deposit accounts and digital banking services to better assist customers.
• Assist with deposit growth goals by expanding customer relationships through proactive activities, such as promoting products, services and events that may benefit the customer.
• Identify customers’ needs through effective listening skills, asking clarifying questions, and communicating opportunities to the customer, referring to other lines of business as appropriate.
• Assure confidentiality of customer information and adhere to all operational, security, risk and regulatory policies and procedures. 
• Assist other departments with performing administrative tasks.

Requirements:

Education & Experience

• Previous cash handling and customer service experience preferred.

Knowledge, Skills & Abilities

• Well organized, accurate and detail oriented.
• Ability to problem solve.
• Ability to exercise judgement.
• Ability to work under pressure and multi-task.
• Ability to work independently or in team environment.
• Excellent customer service and interpersonal skills with the ability to resolve challenging customer situations. 
• Excellent verbal, non-verbal, and written communication skills.

Reporting to this position: No direct reports

Physical Demands & Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is frequently required to sit or stand. The employee must occasionally lift and/or move up to 25 pounds.   The employee will frequently use and talk on the telephone and use a computer and other office equipment.  

Work environment: While performing the duties of this job, the employee is frequently, located inside an office building. The employee is also occasionally exposed to weather conditions prevalent at the time and may occasionally have to drive a vehicle.

Hours: 40 hours/week.  M-Th 8:00 am to 5:00 pm, Fri - 8:00 am to 5:30 pm, Saturday rotation 9:00 am to Noon