Patient Connection Center System Trainer (Hybrid)

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

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JOB SUMMARY

The Patient Connection Center System Trainer is responsible for all aspects of revenue cycle performance improvement process including, needs assessment, gap analysis, quality improvement initiatives, intervention, curriculum design, development, implementation, and evaluation. This individual provides ongoing support and monitors standards associated with Marshfield Clinic Health System (MCHS) appointments, referrals, pre-registration, financial counseling, authorizations/managed care and registration functions system wide. They integrate with all levels of leadership and staff to make decisions consistent with MCHS policies, procedures, and department standards. This individual is also involved in the project management process to organize and incorporate changes, and revisions to system wide initiatives for a multitude of departments within MCHS. They will support Revenue Cycle staff by providing the necessary tools to succeed in their role and enabling them to consistently provide excellent patient care and enhancing the overall patient experience.

JOB QUALIFICATIONS

EDUCATION

For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.

Minimum Required: Associate degree in Education, Human Resources, Business, Communication, Healthcare, or related field. In lieu of an Associate degree, 3 years of experience in a Revenue Cycle role.

Preferred/Optional: Bachelor’s Degree in Business, Healthcare/Nursing, Education, Information Systems, or related field.

EXPERIENCE

Minimum Required: Two years’ experience in a Revenue Cycle role. Demonstrated proficiency with written and verbal communication and leadership skills. Knowledge of commercial and government billing requirements.

Preferred/Optional: One year management experience in revenue cycle functions for a large integrated (hospital/physician) health system.

CERTIFICATIONS/LICENSES 

The following licensure(s), certification(s), registration(s), etc., are required for this position.  Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.

Minimum Required: Valid State of Wisconsin Driver’s license with acceptable driving record.

Preferred/Optional: None

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare.  Successful applicants will listen, serve and put the needs of patients and customers first.

Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid.  This is a condition of employment.  Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.

Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.