General Manager – Food and Facilities and Operations

Visa Sponsorship: Not Available

Martin, TN 38238 Relocation Assistance: Limited (Case By Case Determination)

Role Overview

We are seeking an experienced General Manager to lead a high‑volume, multi‑unit dining operation. This role oversees residential dining, retail, and catering services with full operational and financial accountability. The General Manager serves as the senior on‑site leader and ensures strong performance, compliance, and customer satisfaction.

Position Summary

The General Manager will:

• Direct all contract management service operations
  

• Lead and develop management and administrative teams
  

• Oversee cash control, payroll, staffing, and special functions
  

• Maintain strong client and customer relationships
  

• Drive operational growth and strategic initiatives
  

• Ensure compliance with food safety, sanitation, and workplace safety standards
  

Key Duties

• Contract Services Leadership
  

• Team Management
  

• Client & Customer Satisfaction
  

• Financial Management
  

• Operational Growth
  

What You’ll Do

• Lead multi‑outlet dining operations
  

• Serve as primary contact for strategic decisions
  

• Oversee residential, retail, and catering units
  

• Ensure regulatory, labor, and safety compliance
  

• Develop and mentor staff
  

• Implement cost‑effective operational improvements
  

• Use data to manage budgets and optimize performance
  

Requirements

What You Bring

• Food service management experience in multi‑unit or campus environments
  

• Strong financial and P&L management skills
  

• Proven leadership and hospitality background
  

• Ability to manage multiple priorities in a fast‑paced setting
  

• Excellent communication and customer service skills
  

• Knowledge of food safety, sanitation, and workplace safety standards
  

Minimum Qualifications

• Bachelor’s Degree or equivalent experience
  

• 5+ years of management experience
  

• 5+ years of functional experience in food service operations
  

Must‑Have Requirements

• Prior General Manager or Operations Manager experience as senior on‑site leader
  

• 5+ years managing food service accounts with $3M+ annual revenue
  

• Experience overseeing residential, retail, and/or catering operations
  

• High‑volume operations experience
  

• Direct supervision of managers for 5+ years
  

• Demonstrated compliance with food safety, sanitation, and safety standards
  

Benefits