GENERAL PURPOSE OF JOB

Focused on the support, maintenance and operations of IT systems and related technologies. Provide 24/7 support to assigned areas. Responsible for having a general understanding of domain knowledge for IT systems, related technologies and processes pertinent to assigned areas. Effectively troubleshoot and perform root cause analysis in an attempt to resolve incidents by providing professional, courteous, timely and dependable communication with team assistance as needed.

KEY RESPONSIBILITIES

In order of importance

Responds to level II support issues 24x7 through call tracking software
Supports, configures and maintains a subset of IT hardware and software including network, server and telephony infrastructure
Manages IT assets within inventory system
Entrusted to exercise a high degree of discretion due to Administrator rights, access and exposure

JOB REQUIREMENTS

Appropriate education and/or experience may be substituted on an equivalent basis

Education: Associates or Bachelor’s degree in related field or equivalent IT experience

Experience: 3-5 years of experience in IT field

Knowledge, Skills & Abilities:

Strong written, verbal and interpersonal communication skills
Strong knowledge of Windows current Operating Systems and associated tools and utilities
Basic understanding of infrastructure
Working knowledge of MS Office toolset
Customer service oriented

#LI-BB1

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits.

Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.

Drug-Free Workplace

Learn more about this Employer on their Career Site

Site Analyst II