23 Hour Crisis Security Guard

Security Guard – 23-Hour Crisis Stabilization Program

Department: 23-Hour Crisis Stabilization Services
Reports To: Program Director/Administrator
Employment Status: Full-Time/Part-Time
Schedule: As Assigned; May Include Days, Nights, Weekends, and Holidays, 12-hour shifts 

Position Summary

The Security Guard is responsible for maintaining a safe, secure, and therapeutic environment within the 23-Hour Crisis Stabilization Program. This position provides a visible security presence while supporting the program’s commitment to trauma-informed, person-centered, and least-restrictive care.

The Security Guard works collaboratively with clinical, nursing, peer, and administrative staff to identify potential safety concerns, prevent unauthorized access, assist with emergency situations, and support verbal de-escalation when individuals are experiencing behavioral health or substance-use-related crises.

The Security Guard is not a member of the clinical treatment team and does not perform clinical assessments, provide treatment, administer medications, or make clinical decisions.

Essential Duties and Responsibilities

• Maintain a professional and visible security presence throughout the facility.
• Monitor entrances, exits, common areas, and other designated areas to promote the safety of individuals receiving services, employees, visitors, and property.
• Control access to secured or restricted areas according to facility policy.
• Assist with visitor management and ensure individuals entering the facility follow established safety procedures.
• Conduct routine safety and security rounds throughout the facility and surrounding property.
• Observe the environment for potential safety hazards, prohibited items, suspicious activity, escalating behaviors, or other security concerns.
• Immediately communicate behavioral or safety concerns to appropriate clinical or supervisory staff.
• Respond promptly to requests for security assistance from program staff.
• Use calm, respectful communication and approved verbal de-escalation techniques when interacting with individuals experiencing behavioral health crises.
• Support clinical staff during escalating situations while following the direction of appropriately trained clinical personnel.
• Maintain appropriate professional boundaries with individuals receiving services.
• Assist in maintaining clear and safe hallways, entrances, exits, and emergency evacuation routes.
• Assist staff during emergency evacuations, fire alarms, severe weather events, medical emergencies, or other emergency situations according to the facility’s emergency preparedness plan.
• Contact law enforcement, emergency medical services, or other emergency responders when directed or when required by facility emergency procedures.
• Monitor for unauthorized individuals attempting to enter or remain on facility property.
• Address disruptive or unsafe visitor behavior in accordance with facility policies.
• Complete security incident reports, shift logs, and other required documentation accurately and promptly.
• Immediately report suspected abuse, neglect, exploitation, serious incidents, injuries, threats, or other reportable concerns to the appropriate supervisor.
• Maintain confidentiality of all individuals receiving services and comply with HIPAA and organizational confidentiality requirements.
• Participate in required orientation, emergency preparedness exercises, safety training, and other mandatory organizational training.
• Work collaboratively and respectfully with nursing, clinical, peer support, behavioral health, and administrative staff.
• Perform other security-related duties within the scope of the position as assigned.