Learning Facilitator II

SUMMARY:

The Learning Facilitator II independently supports foundational banking training programs across multiple functional areas. This role serves as a facilitator and contributor to curriculum development, supporting consistent, high-quality learning experiences across the organization.

ESSENTIAL JOB FUNCTIONS:

• Maintain working knowledge of online learning platforms; provide backup and assist as needed
• Deliver instructor-led training (ILT), virtual instructor-led training (vILT), and blended learning programs across all core banking topics and systems

• Facilitate new hire onboarding programs and foundational skill development for associates at all levels
• Provide coaching and reinforcement through follow-up sessions and on-the-job support
• Update and maintain training materials, facilitator guides, and participant resources
• Ensure all content reflects current policies, procedures, regulatory requirements, and system updates
• Apply instructional design best practices to create effective and engaging learning experiences
• Customize training solutions for specific roles, departments, or business needs
• Coordinate logistics for training sessions (scheduling, materials, rosters, tracking)
• Maintain training records and learning management system (LMS) data accuracy
• Support onboarding and enterprise-wide training initiatives
• Gather feedback to continuously improve training programs
• Support as back up to lending courses
• Support change management efforts through training delivery
• Provide guidance and support to Level I facilitators or new team members
• Contribute to team projects and shared curriculum development efforts

JOB REQUIREMENTS:

• High school diploma or equivalent
• Prior banking experience, including operational knowledge across core functions
• Prior experience delivering classroom or virtual training preferred

KNOWLEDGE/SKILLS REQUIRED:

• Advanced training facilitation skills
• Advanced presentation skills
• Intermediate customer service skills
• Intermediate understanding of Adult Learning Theory
• Intermediate proficiency with Learning Management Systems
• Intermediate research skills
• Intermediate problem-solving skills
• Intermediate verbal and written communication skills
• Intermediate collaboration skills
• Intermediate time management skills
• Intermediate organizational skills
• Intermediate proficiency with Microsoft Office
• Basic understanding of instructional design
• Basic active listening skills

PHYSICAL AND MENTAL QUALIFICATIONS:

• Standing, walking, bending and stooping required
• Must be able to sit at a desk for long periods of time and use a computer
• Must be able to occasionally move or lift up to 10 pounds
• May be asked to work supplemental hours periodically
• Travel required occasionally during and after business hours

The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified.

NOT A CONTRACT