Accounting Specialist- Accounts Receivable/Collections

Job DetailsJob Location: St. Louis - Corporate - Maryland Heights, MO 63043Travel Percentage: NoneCTI is a leading Audio Visual provider with over 37 years of experience. Since 1988, our mission has been simple: to provide a fantastic customer experience. At CTI, our biggest asset is our people. We know that sometimes the most awesome employees don’t fit a typical mold—if you’re hardworking, friendly, and understand the importance of exceptional customer service, you may be a great fit. We’ve built a collaborative, energetic work environment where the best and brightest Audio Visual professionals show up every day ready to do great work and have fun doing it. Our creative atmosphere allows our teams to apply and share their passion for technology while delivering high‑end AV and Conference Solutions to our clients. We’re looking for an Accounting Specialist – Accounts Receivable / Collections to join our Maryland Heights, MO office. This role requires the right attitude, skills, and work ethic to embody CTI’s mission of providing a fantastic customer experience. This is not a traditional collections role—customers are our top priority, and relationship‑based communication is key. What You’ll Do This role supports CTI’s Accounting and Operations teams by ensuring accurate, timely billing and payment resolution while maintaining strong customer relationships. Follow up on outstanding and past‑due customer invoices Communicate professionally with customers regarding billing and payment status Assist customers with payment processing and provide payment links as needed Resolve billing discrepancies in collaboration with Accounting, Sales, and Operations Support project workflows by confirming payments prior to equipment release or services Maintain detailed documentation of collection activity and customer communication Assist with other accounting and administrative duties as needed What We’re Looking For We’re not looking for someone who just punches a timecard. We want a team‑oriented contributor who values collaboration, accountability, and customer experience. Excellent verbal and written communication skills Strong organizational and follow‑up skills with attention to detail Ability to multitask, prioritize, and work independently Comfortable working in a fast‑paced, deadline‑driven environment Willingness to take on additional responsibilities as team needs evolve Professional, customer‑focused approach to collections and problem solving Experience & Education Associate degree preferred, but not required 2+ years of experience in accounts receivable, collections, or related accounting work Experience working directly with customers on billing or payment issues Proficiency with Microsoft Outlook, Excel, and Teams Experience with Microsoft Business Central / Dynamics 365 is a plus (training provided) Compensation & Benefits CTI’s success is directly tied to the success of our employees. We proudly offer: Competitive base salary (DOE) Medical and dental insurance (employer‑matched) after 60 days 401(k) with employer match up to 3% after 6 months Bonus eligibility based on a results‑oriented incentive plan after 3 months Graduated PTO program Major holidays + three floating holidays (available Day 1) Special gifts for major life events (marriage, birth of a child, home purchase) Cell phone reimbursement plan Short‑term and long‑term disability (100% paid by CTI) Life Insurance (100% paid by CTI) CTI is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete employment eligibility verification documentation upon hire. QualificationsExperience: - Education: Associates degree is preferred, but not required. We take into account your experience/skill level and what you bring to the table as an individual. - 2 years of invoicing or other related accounting experience - Microsoft Business Central (It is not required that you are versed in this program; we will train you) - Dynamics 365 - Teams, Outlook, and Excel