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- This role will oversee and assist a team of customer service representatives responsible for responding to customer inquiries and resolving issues or complaints. Manage the daily workload to ensure required service volume and quality levels are attained. Train and coach staff in standard policies, procedures and best practices.
- This role is responsible for executing HR initiatives in multiple functional areas including recruiting, onboarding, compensation, benefits, performance management, associate relations, training and compliance. Serves as a key contributor toward fostering a positive work environment and helping drive company culture.
- Provide all levels of management and field associates with policy interpretation and act as resource for a variety of requests for information
- Prepare and run HR metrics reports
- Maintain statutory record keeping and filing systems
- Manage new hire input and pre-employment procedures
- Manages Financial Analyst
- Manages 2 direct reports within the Customer Service team
Qualifications
- Associate’s degree or equivalent from two-year college or equivalent combination of education and experience. Bachelor’s degree is preferred.
- 2 years of experience in ADP HR/Payroll Systems
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