Benefits:

Life insurance
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Position Overview:
As a Customer Care Representative, you’ll play an important role in creating a positive experience for every client who interacts with our agency. You’ll be the go-to resource for questions, support, and guidance - helping customers feel confident, informed, and taken care of every step of the way.

This position is ideal for someone who enjoys helping others, communicating clearly, and staying organized in a fast-paced environment.

Responsibilities:

Build and maintain strong relationships with customers through ongoing communication and follow-up
Answer incoming calls and emails, providing timely and helpful support
Explain policy coverages, billing details, and claims processes in a clear, easy-to-understand way
Assist with policy updates, renewals, and general account maintenance
Address customer concerns with professionalism, empathy, and a solution-focused mindset
Identify opportunities to educate customers on additional products or coverage options
Keep accurate records and stay organized within agency systems

Requirements:

Strong communication skills (written, verbal, and listening)
Friendly, people-focused approach with a genuine desire to help others
Detail-oriented with the ability to manage multiple tasks
Proactive problem-solver who takes initiative
Comfortable learning and using computer systems
Ability to work both independently and as part of a team
Interest in discussing and recommending products based on customer needs

Learn more about this Employer on their Career Site