Front Desk Customer Service Representative

Cape Cod Rehab Physical Therapy and Fitness

Posted 6 months ago, valid for 16 days

Mashpee, MA 02649, US

Competitive

Full Time

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Sonic Summary

The job requires warmly greeting Members, Guests, and Physical Therapy patients while maintaining excellent communication between therapists and the main office.
Candidates should have medical office or front desk experience, along with computer literacy in areas such as Excel and data entry.
Responsibilities include answering phone calls, scheduling appointments, pre-screening insurances, and collecting co-payments.
The position requires a cooperative and friendly attitude, with a commitment to representing the company positively and professionally.
Candidates should be available to work Monday through Friday from 8 am to 5 pm, with some flexibility for earlier or later shifts; salary details are not specified.

Description

Warmly greet Members and Guests and Physical Therapy patients.

* Answer phone calls in a friendly, helpful and timely manner

* Maintain excellent communication channels between Therapists, Patient/Clients and Main office

* Schedule Appointments, Pre-Screen Insurances, Collect co-payments as well as other administrative duties

* Respond to Patients concerns, suggestions and complaints in a timely, professional and consistent manner.

* Represent the Company in a positive and professional manner at all times.

* Maintain reception area in a clean and orderly fashion.

* Attend all meetings and training sessions as required.

* Exhibit awareness of and enthusiasm for all programs offered by Cape Cod Rehab and it's affiliated

Fitness facilities

Requirements

Computer literate, excel, data entry

* Medical office or other front desk experience

*Cooperative and friendly attitude.

Ability to work 8am to 5pm Monday through Friday with some flexibility for earlier or later shifts

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