Service Advisor

Service Advisor

Position Summary

The Service Advisor serves as the primary liaison between customers and the service department, ensuring a professional, efficient, and positive service experience from start to finish. This role is responsible for communicating customer needs, coordinating repairs and maintenance services, providing recommendations, and ensuring customers remain informed throughout the service process.

The ideal candidate is customer-focused, organized, and driven to deliver exceptional service while contributing to the overall success of the department.

Responsibilities

• Serve as the primary point of contact between customers and the service department, ensuring clear communication and a high level of customer satisfaction throughout the service experience.
• Greet customers, listen to their concerns, and accurately document service and repair needs.
• Explain maintenance recommendations, repair options, timelines, and pricing in a clear and professional manner.
• Identify and recommend additional services and products that benefit the customer while supporting vehicle reliability, safety, and performance.
• Create, manage, and close repair orders accurately and efficiently.
• Coordinate with technicians to ensure timely completion of repairs and maintenance services.
• Keep customers updated on repair progress, delays, and completion timelines.
• Process warranty claims and related documentation in accordance with manufacturer and dealership guidelines.
• Schedule service appointments and manage workflow to maximize efficiency and customer satisfaction.
• Maintain accurate records of customer interactions, repair orders, and service history within dealership systems.
• Stay current on manufacturer training, dealership systems, service programs, and product knowledge.
• Support and mentor team members as needed while contributing to a collaborative team environment.
• Assist with customer transportation arrangements when necessary to ensure a seamless service experience.
• Perform additional duties and responsibilities as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Reporting Structure

Reports To: Service Manager

Qualifications & Experience

Required

• Strong customer service and communication skills
• Exceptional organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Basic computer proficiency and ability to learn dealership software systems
• Strong sales and relationship-building skills
• Valid driver's license with an acceptable driving record

Preferred

• Previous Service Advisor experience
• Experience in the automotive, truck, equipment, or transportation industry
• Knowledge of dealership management systems
• Experience with warranty processing and repair order management

Why Join Us?

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Career Growth Opportunities
• Stable and Growing Organization

Equal Employment Opportunity

We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.