Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

About the Role

Our remote travel support team is continuing to grow, and we are seeking dependable, detail-oriented individuals to join us as Client Experience Specialist. In this role, you will assist travelers throughout the planning process by helping coordinate arrangements, organizing essential trip information, and ensuring every stage of the journey is handled with accuracy and care.

This opportunity is well suited for individuals who enjoy helping others, managing details, and working independently in a flexible remote environment. No prior experience in the travel industry is required—complete training, onboarding, and ongoing mentorship are provided.

Responsibilities

Assist clients with travel planning requests, preferences, and scheduling needs
Support the coordination of travel components including hotels, flights, cruises, transportation, tours, and activities
Research and compare travel options using approved supplier and booking systems
Provide clear updates on reservation status, itinerary progress, and confirmations
Communicate with clients through phone, email, and online messaging platforms
Manage itinerary changes, booking adjustments, and follow-up support requests
Maintain accurate and organized client records within internal systems
Track supplier updates, promotions, and destination information relevant to client plans
Participate in virtual onboarding sessions, training programs, and ongoing development

Qualifications

Strong communication skills (written and verbal)
Excellent attention to detail and organizational abilities
Ability to manage multiple tasks independently in a remote setting
Comfortable using email, online platforms, and basic computer systems
Reliable internet connection and professional communication habits
Self-motivated with a positive, adaptable attitude
Interest in travel, hospitality, customer service, or coordination roles
Must be at least 18 years of age
Must reside in the United States, United Kingdom, Australia, Mexico, Spain or another approved regions

Perks

Fully remote position
Flexible scheduling options
Structured onboarding and training support
Ongoing mentorship and professional development opportunities
Access to travel tools, supplier networks, and booking systems
Eligibility for travel-related incentives, discounts, and recognition programs
Growth opportunities within an expanding remote team

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