Customer Service Representative

Job DetailsJob Location: US OH EPR 001 Mason OH Office - Mason, OH 45040Position Type: Full TimeAbout Inhabit Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com. About ePremium Insurance As part of the Inhabit company, ePremium Insurance Agency, LLC has been named one of INC 500s fastest growing privately held companies in the nation and has been recognized as a Top Workplace in Cincinnati, specializing in technology-based renters insurance program management. The rapid growth of the company has created a wealth of career opportunities. We have a modern, relaxed office environment with premium facilities and tremendous advancement opportunities within the company. Job Description The Customer Service Representative will answer inquiries; resolve problems; and fulfill customer requests. This position reports directly to the Customer Service Supervisor. Functions & Responsibilities Build rapport with customers by greeting them in a courteous, friendly, and professional manner Listen attentively to customer needs and concerns; demonstrate empathy Answers customer inquiries by clarifying desired information; researching, locating, and providing information Prepare complete and accurate work and update customer file. Verify all information on file is correct Learn and utilize the underwriter’s systems to be able to execute customer requests Contact the underwriter for the customer if additional help is needed on the policy Notate call summary in policy notes of correct customer Remind the customer of upcoming payments/renewals scheduled Provide documents via email or paper request to insured or leasing office per insured request Take initial claims information and submit electronically to start the claims process Be punctual for all scheduled shifts Complete daily list of outbound pending cancellation calls and notate accounts accordingly Remain open to feedback and help with continual improvement opportunities via team standups. QualificationsWhat We're Looking For Minimum of 1 year in a customer service or office work environment Ability to multi-task and work in a fast-paced environment Strong attention to detail and organization skills Strong customer service skills and professionalism Ability to adapt to changing software and support parameters frequently Ability to work individually and as a member of a team Strong written and verbal communication skills Strong data entry, computer and clerical skills Education Requirements  High School Diploma or equivalent required Type Hourly, Non-exempt, Full-Time Location Mason, OH We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday. Benefits Include Competitive Pay Health Insurance: Medical, Dental, Vision and Prescription Plans Health Savings Accounts Retirement Savings Plan (401K) with discretionary company match Short and Long Term Disability Company Paid $25,000.00 life insurance Supplemental Life and AD&D Insurance Employee Assistance Program Paid Holidays Paid Vacation Paid Volunteer Time Inhabit Employee Discount Programs Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.   #InhabitHires