Office Manager

Full-Time • On Site – Matthews, NC
$20 – $25 per hour

Ace Handyman Services is hiring a Office Manager to support scheduling, dispatch, and customer engagement operations. This is a high-impact, high-energy role ideal for someone who thrives in a fast-paced home services environment and wants to be part of a trusted, growing brand.

This is a high call volume and fast paced role; this person must thrive in a fast and busy environment! This position will be responsible for all scheduling of craftsman jobs, taking potential customer lead calls and converting them into a booked job (with a high conversion rate) also assist with most of the daily administrative tasks - warranty calls, data entry, and customer follow up.

What You'll Do:

• Handle high-volume inbound/outbound calls
• Support customers with scheduling, service coordination, and problem solving
• Dispatch field technicians and manage dynamic calendars
• Use Service Titan software (or similar) to manage workflows, scheduling, and updates
• Provide sales and customer support with a focus on professionalism and speed

• Experienced in customer service or inside sales (1+ year preferred)
• Organized, calm under pressure, and able to multitask
• Comfortable navigating home service systems and handling day-to-day scheduling
• Must have Service Titan Software Experience or a similar platform
• Previous home services, dispatch, or field ops coordination experience strongly preferred

• Paid Time Off
• Health, Dental, and 401(k) Benefits
• Overtime Pay + Sales Bonuses
• On-the-Job Training & Pay Reviews
• No Weekend Work