Outpatient Clinical Care Assistant/Medical Assistant - Otolaryngology

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Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career.

As an Outpatient Clinical Care Assistant, you will play a key role in supporting both patients and caregivers in a fast-paced outpatient setting. Responsibilities include performing health screenings, collecting specimens, updating medical records, maintaining exam rooms, stocking clinical supplies, and monitoring and documenting patient conditions to support quality care. 

This role will also hire for a Medical Assistant. As a Medical Assistant on this team, you will play a vital role in creating a welcoming and supportive environment for patients, families, and visitors. Working collaboratively with clinical and administrative staff, you will support medication management, patient monitoring, and a variety of clinical and office tasks. This position offers broad clinical exposure through hands-on involvement in patient care, compliance, and coordination with interdisciplinary teams.  

A caregiver in this position works 8:00am to 5:00pm with rotating weekends and evenings.   

A caregiver who excels in this role will:  

• Provide or assist with patient care in an outpatient clinic under the supervision of a Registered Nurse (RN) or Licensed Independent Provider (LIP).  

• Complete the rooming process, including vitals, height, weight, intake questions, documentation and reporting abnormal findings.  

• Collect patient specimens, perform point of care testing and prepare specimens for transport to the lab.  

• Prepare patients for and assist with exams, tests and procedures, such as EKG, Holter monitor application, pulse oximetry, hearing and vision screening, disinfection and sterilization.  

• Administer treatments as directed, including the application of heat or cold, simple sterile dressing changes and applying/removing casts, braces and splints.  

• Review printed instructions with patients.  

• Assist with wound care.  

• Document in the electronic health record.  

• Assist with setting and closing the clinic. 

• Stock supplies and linens.  

• Clean, monitor expiration dates and restock dressing supply carts, check AED units and oxygen tanks, and empty needle boxes using appropriate safety measures.  

• Initiate CPR and other emergency measures. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma/GED 

• Understanding of human anatomy, basic patient care activities and math  

• Basic Life Support (BLS) Certification through the American Heart Association (AHA) or American Red Cross (within new hire period) 

• One year of recent healthcare experience in a hospital or ambulatory, homecare, assisted living, nursing home or long-term care setting OR additional formal training/education 

Medical Assistant:

• Graduate from an approved Medical Assisting Program (As designated by the Enterprise MA Steering Committee)  

• Completion of a clinical externship (Extensive clinical experience may be considered in lieu of formal clinical externship) 

• Basic Life Support (BLS) through American Heart Association (AHA) or American Red Cross (within new hire period) 

• Current demonstrated clinical proficiency 

• Military training as a Hospital Corpsman (HM), Combat Medic (68W) or Medical Service Technician (4N0X1) will be considered

Preferred qualifications for the ideal future caregiver include:  

• Proficiency in the use of an Electronic Medical Record (EMR) 
• Medical Assisting Certification 
• Successful completion of Cleveland Clinic Externship 

Physical Requirements:

• Requires full body motion to move and lift patients, manual finger dexterity with good eye-hand coordination; involves extensive standing and walking.
• Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.